Customer Service Adviser jobs in United Kingdom

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Field Sales Executive - Nottingham and Leicester

Hours of Work:9 am to 5.00 pm

Field based with HQ visits and offsite meetings.

Salary: up to £25,000-£27,000 pa– plus additional 10% performance related bonus Benefits: laptop, phone. Group benefits (DIS, Pension, Health Shield Cash Back Plan) 20 days holidays (plus 8 bank holidays), company van/car.

Instore, part of Smiths News is recruiting a Field Sales Representative to drive new retail distribution points by selling our client’s products within the Independent Retail Sector (Convenience, CTN. Grocery etc.). If you have experience in field sales and can demonstrate your ability, you could be a potential candidate to join our field sales team with Instore on behalf of our Global Client.

Our client is instantly recognisable household brand, they supply most supermarkets, high street, garden centres retailers as well as a strong e-commerce offering.

Their product offerings and displays are a perfect fit for the independent market - offering high-quality product at various price points to reflect that of the consumer. With various display options, seasonal ranges and attractive margins coupled with ongoing support for retailers to benefit from their widely engaging marketing strategy. Our clients have partnered with Instore, to provide its field sales function.

This role will involve full territory management across designated territory that will involve visiting retailers to the sell this new service offer, you will be the key person between the brand and the Instore/Smiths News and expected to communicate the two effectively and efficiently.

Main Duties and Areas of Responsibility:

• Drive sales & distribution targets to agreed KPI’s across a variety of accounts engaging business owners to complete the sales.
• Develop strong customer relationships within your sales territory and identify and unlock incremental distribution opportunities.
• Entrepreneurial in approach.
• Seek to uncover Key Accounts with Bulk Distribution Opportunity (Mini Multiples / Others).
• Maximize brand presence within the trade in your sales territory.
• Ensure all relevant calls are completed within territory plan on a day-to-day basis.
• Develop a high performing field mentality to deliver on all KPIs.
• Use effective communication to share best practice with colleague’s, keep Line Manager informed of all requirements and to drive excellent education and engagement levels with all customers.
• Escalate issues and find resolutions before problems arise where possible.
• Maintain an expert understanding of client’s business and products to aid successful selling.
• Execute to a high standard at all times.
• Offer, without being asked, quality and concise feedback to line manager that helps to drive forward the client’s business and Retail growth strategy.
• Completing all administration tasks to ensure time requirements are met and that work is of a high standard.
• Fully understand the clients Retail landscape to allow for competitor advantage and seasonal opportunities to be delivered.
• Understand how the Smiths News delivery network operates and use tools to ensure customers can order products ongoing.

To be successful in this role you ideally have:

• Previous experience within a relevant sales or retail environment, ideally within FMCG / consumer goods.
• Brand Ambassador Experience would also be considered.
• Strong relationship building skills and previous experience in sales techniques.
• Experience in remote field activity and delivery against sales targets and KPIs.
• Strong organizational and planning skills.
• Driven sales conversions through education.
• Good analytical skills.
• Evidence of success in sales.
• Ability to influence and implement change.
• Ability to document ideas and actions to drive performance from business plans.

Please note: you must have the right to work in the UK to be considered for this position.

• Energetic and enthusiastic about retail.
• Understanding of the retail and wholesale landscape.
• Flexibility, reliability & resilience.
• Strong relationship building skills.
• Full and clean driving license.
• Able to multitask and meet tight deadlines.

Instore is part of Smiths News Plc. Progression opportunities are ahead both within Instore and the wider Smiths News group of companies.