Senior Account Manager

Planet; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global technology solutions provider in Greater London is seeking a Senior Account Manager to manage and grow key relationships with strategic hotel clients in the French region. The ideal candidate will be fluent in both French and English and possess a strong background in hotel operations and technology. Key responsibilities include driving customer retention, account planning, and upsell opportunities. This role embraces a hybrid work model, requiring three days a week in the office.

Qualifications

• Fluent in French and English is essential.
• Strong understanding of hotel operations and hospitality technology required.
• Customer-first mindset focused on retention, growth, and partnerships.

Responsibilities

• Own relationships with high-value hotel customers.
• Drive customer retention and identify improvement opportunities.
• Resolve customer issues in collaboration with support and engineering.
• Develop long-term account strategies aligned with customer goals.
• Identify and execute upsell and cross-sell opportunities.
• Lead renewal discussions and contract negotiations.
• Educate customers on new features and best practices.
• Build multi-level relationships within customer organizations.
• Provide feedback based on customer insights.

Skills

Fluent in French and English

Understanding of hotel operations

Customer-first mindset

Strategic partnership skills

Job description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long‑term value to our clients in the hospitality sector through our cutting‑edge hospitality software solutions.

Who you are

• the ideal candidate will be fluent in French and English
• with a strong understanding of hotel operations and hospitality technology
• will bring a customer‑first mindset focused on retention, growth, and strategic partnership

What you will do

• Strategic Account Management: Own and manage relationships with a portfolio of high‑value hotel customers in the CEE region.
• Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
• Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
• Account Planning: Develop and maintain long‑term account strategies aligned with customer goals and internal business objectives.
• Upsell & Cross‑Sell: Identify and execute on upsell and cross‑sell opportunities by understanding evolving customer needs and aligning them with product offerings.
• Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
• Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
• Stakeholder Management: Build strong multi‑level relationships (operational to executive) within customer organizations.
• Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel‑good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.