French-Speaking Senior Hospitality Account Manager

Planet; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global technology solutions provider in Greater London is seeking a Senior Account Manager to manage and grow key relationships with strategic hotel clients in the French region. The ideal candidate will be fluent in both French and English and possess a strong background in hotel operations and technology. Key responsibilities include driving customer retention, account planning, and upsell opportunities. This role embraces a hybrid work model, requiring three days a week in the office.

Qualifications

• Fluent in French and English is essential.
• Strong understanding of hotel operations and hospitality technology required.
• Customer-first mindset focused on retention, growth, and partnerships.

Responsibilities

• Own relationships with high-value hotel customers.
• Drive customer retention and identify improvement opportunities.
• Resolve customer issues in collaboration with support and engineering.
• Develop long-term account strategies aligned with customer goals.
• Identify and execute upsell and cross-sell opportunities.
• Lead renewal discussions and contract negotiations.
• Educate customers on new features and best practices.
• Build multi-level relationships within customer organizations.
• Provide feedback based on customer insights.

Skills

Fluent in French and English

Understanding of hotel operations

Customer-first mindset

Strategic partnership skills

Job description

A global technology solutions provider in Greater London is seeking a Senior Account Manager to manage and grow key relationships with strategic hotel clients in the French region. The ideal candidate will be fluent in both French and English and possess a strong background in hotel operations and technology. Key responsibilities include driving customer retention, account planning, and upsell opportunities. This role embraces a hybrid work model, requiring three days a week in the office.