Customer Service Adviser jobs in United Kingdom

This is a fixed term contract until 31/12/2026

Are you an expert in sales?

Would you like to develop your career in our great events and exhibitions team?

At Infosecurity Europe and Big Data LDN, we focus on events and are dedicated to innovation and are constantly seeking new ways to engage our audience. We prioritise digital techniques and encourage each team member to take ownership for their area of expertise. An exceptional opportunity to develop your skills and learn new ones with the support and guidance of an experienced team.

The Account Manager role is pivotal in driving business sales and fostering strong client relationships. You will act as a trusted advisor, understanding customer needs and delivering tailored solutions that create exceptional value through RX’s world‑class events and market‑leading digital tools. With a focus on value‑based selling, you will leverage data and insights to inform decisions, support client objectives, and enhance their experience. This position requires a growth mindset and a commitment to delivering best‑in‑class service, ensuring sustained sales growth by nurturing existing accounts and developing new opportunities.

• Following through the entire sales cycle with high attention to detail
• Identifying and growing opportunities within territory and collaborating with sales teams to reach and exceed goals
• Understanding and articulating media inventory and products across our video channels and websites.
• Managing monthly, quarterly and annual sales targets for your assigned territory
• Monitoring industry trends, competition, climate and issues to help develop sales strategies for specific events
• Selling at competitive shows and preparing show analysis and reports in an accurate and timely manner
• Working with sales management to develop ongoing retention strategies, tools, and programs to drive event retention for assigned territory
• Understanding and selling multiple products across multiple events

• Sales experience in the event, sponsorship and digital media industries
• Demonstrate ability to communicate and present effectively at all levels of the organization, including executive and C-level
• Be experienced in delivering client‑focused solutions based on customer needs
• Have the ability to manage multiple projects at a time while paying strict attention to detail
• Manage the attainment of signed contracts and ensure that payments are made in full
• Have excellent listening, negotiation and presentation skills

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data‑driven insights and digital solutions. RX is part of RELX, a global provider of information‑based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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