Customer Service Adviser jobs in United Kingdom

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Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Astore is our Global Procurement Organization, which covers all products & services needed by our clients to address their daily operational needs or one-shot construction and renovation projects. Astore is collaborating with 3,500 suppliers offering products and services necessary to ensure the proper functioning of all hospitality businesses. With a team of 200 experts serving 7,000 customers in 20 countries, Astore negotiates some of the best prices and conditions on the market. Astore is a fast-growing and innovative department operating in an increasingly competitive environment.

The Europe & North African (ENA) Astore team is responsible for sourcing, negotiating and promoting its products and services in 50 Countries, across Europe, CIS and North Africa.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit https://careers.accor.com/.

We are looking for a Category Manager to join our Procurement Team in our regional office in London. In this role, you will contribute to driving our strategy, to strengthening our presence and to offering solutions to our hotel partners in the regions of DACH, UK and Poland, as a trusted partner for procurement services, specifically in the services categories. Your role will involve developing strategies in your assigned categories, running tenders, and maintaining strong relationship both with suppliers and internal stakeholders, in order to deliver value and to ensure client satisfaction.

• As Category Manager, you will manage the strategic and operational activities for our services categories in your region, source suppliers, negotiate contracts with them, deploy their solutions in the hotels and manage the relationships
• Develop and implement procurement strategies for both local and multinational Service-categories
• Define and execute category strategies based on business needs and market intelligence
• Manage sourcing processes including RFPs, supplier negotiations, and contracting
• Lead and collaborate on tenders and bidding processes together with the other category teams and support the local identification and implementation of best practices, synergies and more
• Run analyses including on tender results and present insights and recommendations to management and our clients in the region
• Translate market insights and customer trends into clear offering strategies by category
• Manage supplier performance and compliance with CSR goals, including decarbonisation efforts

• Minimum 5 years' experience in procurement/category management
• University degree or equivalent, ideally in Procurement, Business, or related field.
• Strong analytical, strategic, and organizational skills.
• Excellent communication and stakeholder management abilities.
• Experience with sourcing, tendering (RFI/RFP), contracting, and supplier relationship management.
• Proactive, autonomous, and rigorous; team spirit and forward-thinking mindset.
• Fluent in English; any additional major European language is a plus (e.g. German, or Polish)

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives

If this sounds like you, we'd love to hear from you. Apply now and become part of a team where passion and purpose meet.