Service Design Lead — User Research & Insight

Ncounter Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm based in Greater London seeks a Service Design Lead to support a vital Defence and Public Safety programme. The role demands a strong background in user research, creative problem solving, and end-to-end service design. You will guide multidisciplinary teams, shape service propositions, and drive insight-led decision-making. If you're a passionate user research leader looking to make an impact in high-profile government services, please share your CV for a confidential discussion.

Qualifications

• Strong background in user research and service design.
• Experience leading multidisciplinary teams in a government context.
• Ability to translate research into actionable improvements.

Responsibilities

• Lead user research planning and execution across services.
• Create service maps, user journeys, prototypes, and testing plans.
• Translate research insights into service improvements.
• Coach researchers and design teams, managing performance.
• Present design rationale and findings to senior leadership.

Skills

User research

Creative problem solving

Service design

Agile delivery

Job description

A leading consulting firm based in Greater London seeks a Service Design Lead to support a vital Defence and Public Safety programme. The role demands a strong background in user research, creative problem solving, and end-to-end service design. You will guide multidisciplinary teams, shape service propositions, and drive insight-led decision-making. If you're a passionate user research leader looking to make an impact in high-profile government services, please share your CV for a confidential discussion.