Property Helpdesk Lead — Service Excellence & KPIs

SevernTrentLife; Coventry; On-site; GBP 33,000 - 40,000; Full time

Job summary

A prominent water company in Coventry is seeking a Helpdesk Manager to enhance and oversee support services within the property team. The role involves managing a dedicated team, ensuring service level compliance, and facilitating stakeholder communications. Candidates should have experience in managing Service Desks and demonstrate strong leadership and analytical skills. This full-time role offers competitive benefits and aims to make a real difference in community services.

Benefits

Salary starting from £33,000

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunities

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Proven experience managing a Service Desk or Technical Support function.
• Strong leadership and stakeholder management skills.
• Excellent organisational, communication, and analytical abilities.

Responsibilities

• Lead and develop the Helpdesk team.
• Manage reactive work orders and ensure SLA compliance.
• Monitor KPIs and implement improvements.

Skills

Managing a Service Desk

Leadership skills

Stakeholder management

Organisational abilities

Communication skills

Analytical abilities

Tools

Facilities management systems (CAFM)

Job description

A prominent water company in Coventry is seeking a Helpdesk Manager to enhance and oversee support services within the property team. The role involves managing a dedicated team, ensuring service level compliance, and facilitating stakeholder communications. Candidates should have experience in managing Service Desks and demonstrate strong leadership and analytical skills. This full-time role offers competitive benefits and aims to make a real difference in community services.