Manager of Medical Services (Commercial & Partnerships)

SPS Global; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in risk consultancy is seeking a Manager of Medical Services to align medical assistance services with sales and insurance requirements. This role involves acting as a strategic interface, ensuring commercial viability of medical products, and managing SLAs and client contracts. Candidates should have over 5 years of experience in medical services management, strong collaboration skills, and a relevant degree. The position is based in Hereford, UK, requiring full-time onsite work.

Benefits

Employee Assistance Programme

Pension scheme with 3% contribution

Training programs for professional development

Coaching and mentoring opportunities

Qualifications

• 5+ years of experience in medical services management.
• Proven ability to collaborate across operations and sales.
• Experience managing SLA-driven service delivery and performance metrics.

Responsibilities

• Act as the primary commercial link between Medical Operations and Sales teams.
• Own medical service SLAs ensuring commercial viability.
• Lead engagement with insurance underwriters and enterprise clients.

Skills

Medical services management

Healthcare operations

Collaboration with external partners

SLA-driven service delivery

Education

Bachelor's degree in business or healthcare administration

Job description

Manager of Medical Services (Commercial & Partnerships)

Hereford, England, United Kingdom

Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including:

• Strategic advisory and risk consultancy
• Threat intelligence and open‑source monitoring
• Physical and executive protection
• Security program audits and design
• Embedded staffing and training for intelligence and security teams

Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success.

SPS Global "Reassuringly There"

We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom.

This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full‑time.

JOB DESCRIPTION

The Manager of Medical Services (Commercial & Partnerships) is a non‑clinical, commercially focused leadership role responsible for aligning SPS’s medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin‑protected. This role does not hold clinical authority, medical governance responsibility, or decision‑making responsibility for patient care. All clinical oversight and medical decision‑making remain with Medical Operations and treating clinicians.

RESPONSIBILITIES

Strategic & Commercial Leadership

• Act as the primary commercial and strategic link between Medical Operations and Sales teams, Insurance carriers and underwriters, Enterprise clients and broker partners
• Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition
• Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements
• Full ownership of commercial, contractual, clients, and product governance for medical assistance services

Product, SLA & Contract Governance

• Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are:
  • Clearly defined and consistent
  • Contractually aligned
  • Operationally achievable and financially sustainable
• Maintain and govern:
  • Rate cards and pricing structures
  • Service descriptions and scope documents
• Ensure consistency across:
  • Client contracts
  • Policy wordings
  • Sales materials and proposals
• Act as the senior commercial medical lead for medical‑led or medical‑heavy accounts
• Support and lead engagement with insurance underwriters and carriers, brokers and enterprise clients
• Lead or support underwriter due diligence processes, capability reviews and audits, service performance and contractual discussions
• Support sales proposals, tenders and RFP responses involving medical assistance services
• Provide clear, credible explanations of medical service structures to insurers and clients; ensure sales commitments align with operational capability and cost assumptions
• Own medical service margin, working closely with Finance and Operations
• Support revenue planning, forecasting, and pricing strategy for medical assistance services
• Identify and mitigate cost leakage, margin erosion, and commercial risk arising from misaligned contracts or SLAs

Operational Feedback & Continuous Improvement

• Establish and maintain a structured feedback loop between Medical Operations, Sales, and Insurance Partners
• Translate operational insight into improved product design, refined pricing and SLAs, and stronger commercial decision‑making

Reporting, Compliance & Quality

• Oversee reporting quality for medical‑led accounts from a commercial and contractual perspective
• Ensure commercial compliance with client contracts, insurer requirements, and internal governance standards

Authority & Scope (Clarification)

• No clinical authority or medical decision‑making responsibility
• No patient care or medical governance accountability
• Full ownership of commercial, contractual, and product governance for medical assistance services

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship
• 5+ years of progressive experience in medical services management, healthcare operations, or insurance‑linked assistance programmes
• Proven ability to collaborate across operations, sales, and external partner organisations to drive service excellence
• Demonstrated experience managing SLA‑driven service delivery and performance metrics, operations within insurance or regulated healthcare environments, P&L responsibility and margin optimisation

PREFERRED QUALIFICATIONS

• Bachelor's degree in business, healthcare administration, or related field required; advanced degree (MBA, MHA, etc.) preferred
• Experience working with insurance underwriters and brokers, global assistance or emergency response organisations, NHS senior operational, commissioning, transformation or service leadership roles, ISO‑aligned or governance‑driven environments
• Commercially astute with strong financial awareness
• Able to translate operational delivery into commercial structures
• Detail‑oriented with strong contractual discipline
• Comfortable operating in fast‑paced, high‑risk, global environments

COMPENSATION & BENEFITS

• Employee Assistance Programme for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection – Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support
• Dedicated Security and Intelligence Training Programs for professional development
• Coaching and mentoring opportunities

Hereford, United Kingdom Pay Range

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognise that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programmes and initiatives that promote diversity, equity, and inclusion, enhancing our organisation and the broader community. We are creating a diverse environment and are proud to be an equal‑opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by following the link on our career page.