IAM Service Manager - SC Cleared - Inside IR35

SR2; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security-focused organization in the United Kingdom is seeking an experienced IAM Service Manager. This role involves overseeing the delivery and operation of identity services, managing service providers, and ensuring the stability and compliance of IAM platforms. Candidates should have strong experience in IAM service management, solid knowledge of related security frameworks, and familiarity with tools like Active Directory, Saviynt, and CyberArk. This position is critical for maintaining secure access for authorized users.

Qualifications

• Strong IAM service management experience within a regulated environment.
• Solid knowledge of IAM platforms and concepts.
• Experience working with managed service providers.

Responsibilities

• Manage IAM managed service providers and report on service performance.
• Ensure availability, stability, and maturity of IAM services.
• Act as primary contact for BAU IAM queries.

Skills

IAM service management experience

Knowledge of IAM platforms and concepts

Experience with managed service providers

Knowledge of NIST and GDPR

Tools

Active Directory

Saviynt

CyberArk

Job description

We are seeking an experienced IAM Service Manager to oversee the delivery and operation of identity services within a large, security–focused organisation. IAM is a critical control, ensuring only authorised users and systems have appropriate access to applications, data, and infrastructure.

This role sits within a centralised IAM function covering Identity Governance, Privileged Access Management, Vetting Services, and Joiners / Movers / Leavers (JML).

Key Responsibilities

• Manage IAM managed service providers, including service performance, reporting, action tracking, and remediation.
• Ensure availability, stability, and maturity of live IAM services and platforms.
• Act as the primary point of contact for BAU IAM queries and stakeholder reporting.
• Coordinate supplier‑led minor change and release activities.
• Oversee day‑to‑day JML processes, governance, and reporting, ensuring adherence to policies and standards.
• Coordinate vetting processes for non‑permanent resources, ensuring consistent access assurance.
• Ensure privileged accounts and credentials are adequately protected from insider and external threats.

Skills & Experience

• Strong IAM service management experience within a regulated environment.
• Solid knowledge of IAM platforms and concepts, ideally including:
  • Active Directory
  • Saviynt
  • CyberArk
• Experience working with managed service providers.
• Knowledge of relevant security and regulatory frameworks (e.g. NIST, GDPR).