Customer Service Adviser jobs in United Kingdom
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Kings Permanent Recruitment Ltd
Key Account Manager
Job summary
A well-established recruitment agency is seeking a Key Account Manager in Manchester, focusing on operational excellence and supplier relationships in the logistics sector. You will ensure the smooth coordination of projects while building strong customer connections. The ideal candidate has proven experience in project management and strong communication skills. The position offers a salary of GBP32,000 and various benefits including life assurance and a pension scheme.
Benefits
Qualifications
- Proven experience in key account or project management.
- Strong understanding of stock control and supply chain operations.
- Ability to work independently while collaborating across departments.
Responsibilities
- Act as the main day-to-day contact for the customer.
- Lead and manage all aspects of a dedicated project.
- Ensure timely and accurate entry of stock movements.
Skills
About the Company
We are on the lookout for a Key Account Manager to join a well-established, forward-thinking business operating within the supply chain and logistics sector. With a strong reputation for quality, reliability, and customer focus, the company delivers integrated solutions to a diverse client base across the UK. They are committed to continuous improvement, employee development, and providing long-term career progression opportunities within a collaborative and supportive working environment.
You will act as the primary customer contact, ensuring operational excellence, stock control, supplier management, and effective coordination between internal departments and external stakeholders.
Key Account Manager - The Details
- Paying GBP32,000
- Life assurance
- Great pension scheme
- Full uniform provided
- Various perks, benefits and discounts
- Various reward schemes and awards
Key Account Manager - Responsibilities & Requirements
- Act as the main day-to-day contact for the customer, building and maintaining a strong, solution-focused relationship
- Lead and manage all aspects of a dedicated project, representing the customer's interests within the business
- Submit and maintain customer documentation, trackers, and project updates in a timely and accurate manner
- Attend customer reviews and meetings for ongoing and new projects, ensuring all deliverables are aligned
- Support onboarding of new customers alongside the Business Development Manager
- Liaise with production planning to coordinate schedules and ensure all orders are dispatched on time, in full (OTIF)
- Maintain rigorous control over stock and consumables through system and physical checks
- Oversee goods-in/goods-out processes and manage daily operations to achieve performance targets
- Ensure timely and accurate entry of stock movements, job specifications, and quotes across multiple systems
- Manage relationships with material suppliers, ensuring compliance with agreed terms and service levels
- Prepare accurate customer quotations and submissions in line with briefs and internal guidelines
- Ensure all distribution activities meet expected quality standards and delivery timelines
- Strong operational knowledge, particularly within logistics, warehousing, or manufacturing environments
- Proven experience in key account or project management
- Excellent relationship-building skills with both customers and internal teams
- High attention to detail and ability to work under pressure
- Strong understanding of stock control and supply chain operations
- Confident communicator with excellent written and verbal skills
- Proficient in Microsoft Office and other operational software systems
- Strong numeracy and reporting skills
- Ability to work independently while collaborating across departments
About Us
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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