Customer Service Adviser jobs in United Kingdom

All our restaurants have been voted in the Top 100 restaurants in the UK but, most importantly, are happy places to work that put our people first. We focus on building meaningful careers for our teams whilst serving the very best of British produce alongside genuine hospitality from people who care.

Having recently certified as a B-Corp, we aspire to create an inclusive environment where everyone can be true to themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives, which in turn elevates our philosophy even further - to ensure that Everyone leaves happy, including you!!

At Blacklock, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members:

• Blacklock Experience-for-two at one of our restaurants to celebrate passing your probation
• 50% off food in all of our restaurants (up to 4 people)
• 30 days’ holiday plus service charge (28 statutory plus an extra day on your birthday and company holiday for Blackstock)
• Charity day – we’ll pay you while you help others (optional volunteering day each year)
• 1 hour paid break when you’re on a double shift
• Christmas and New Year’s Day off (we are closed 24th-26th Dec and 1st Jan)
• Family meal and soft drinks when at work
• Cycle & Tech Schemes
• 'Extras' Discounts
• £500 bonus for referring a friend
• Cost price chops and wine
• 12 weeks paid maternity & adoption leave and 2 weeks paid paternity leave
• 2 days paid Paw-ternity to look after your first puppy
• 1,3,5 year anniversary gifts including a weekend away and fully paid sabbatical to celebrate your bigger mile stones with us!
• Free mortgage advice
• Hardship Loan Scheme
• Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme
• We’ll invest in your training and development and help you set a clear career path for a promotion
• Last but not least, we have awesome team parties including Blackstock, our annual company festival!

We are looking for a Host to take on a multi-tasking role which includes welcoming our guests in a friendly and inviting manner, you will also be supporting on the floor to clear and reset tables at busy periods. Whilst on shift you will respond to emails, calls and in person enquiries building a great rapport with guests as you go.

If you like what you’ve heard so far and you feel that a Host role at Blacklock is a bit of you, we would love to meet you!