Customer Experience jobs in Gran Bretaña

JOB PURPOSE

The role of an Assistant Manager is to assist the Store Manager in managing the sales team in fulfilling and executing the company mission statement during every work shift. You will be responsible for meeting and exceeding retail Key Performance Indicators by creating an exceptional and exciting customer experience. Assistant Managers are responsible for engaging with customers and applying the knowledge learned from the company-driven training programs as it relates to product knowledge and the Skechers promise. You will be expected to demonstrate excellence in sales and customer service, whilst displaying key leadership behaviours and setting an example to the sales team.

ESSENTIAL DUTIES & RESPONSIBILITIES

SALES

1. Demonstrates the ability to consistently follow The Promise and all company customer service standards.
2. Proficient in engaging customers and competent in providing excellent customer service.
3. Leads the customer experience by having a proven track record of developing long-term customer relationships in alignment with the Company's sales processes and core values.
4. Efficiently and accurately retrieves and receives product for our customers in line with store standards, whilst demonstrating the ability to enhance the sale by using add-ons, incentives, and alternatives.
5. Accurately processes all types of customer transactions at the point of sale as efficiently as possible whilst maintaining excellent customer service.
6. Assists the Store Manager in meeting or exceeding assigned sales plans and target metric objectives by training and coaching employees to execute operational efficiencies.
7. Competent in all store systems and processes including opening and closing.