Retail Customer Experience Advisor – Manchester (On-site)

Rullion Managed Services; Ringway; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent recruitment service provider is seeking a Customer Service Advisor in Manchester City Centre. This role involves managing customer queries, delivering exceptional service, and requires previous customer-facing experience. Ideal candidates will be detail-oriented and proficient in IT. Join the dynamic team to make a positive impact within the Coop Group's Membership & Ecommerce/Food departments.

Benefits

State-of-the-art facilities

Access to fully equipped gym

Coffeehouse on-site

Shop and post office on-site

Qualifications

• Must have customer service experience in a contact centre or customer-facing role.
• Excellent communication skills are essential.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Manage inbound queries from customers, members, colleagues, and suppliers.
• Deliver exceptional customer experiences through various channels.
• Utilize initiative to determine appropriate case approaches.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Proficiency in Microsoft Office

Job description

A prominent recruitment service provider is seeking a Customer Service Advisor in Manchester City Centre. This role involves managing customer queries, delivering exceptional service, and requires previous customer-facing experience. Ideal candidates will be detail-oriented and proficient in IT. Join the dynamic team to make a positive impact within the Coop Group's Membership & Ecommerce/Food departments.