Team Leader: Elevate Customer Experience & Sales

THE BODY SHOP; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading ethical beauty brand in London is seeking a Store Associate to support the Store Management team in driving retail excellence and engaging customer experiences. The ideal candidate has customer-facing experience and a passion for beauty. Responsibilities include managing customer concerns, coaching team members, and ensuring a positive store atmosphere. The role offers a supportive environment with opportunities for growth and a range of employee benefits.

Benefits

50% staff discount

Free product samples

Paid volunteer days

Opportunities for career growth

Qualifications

• Experience in a customer-facing role.
• Ability to communicate effectively.
• Willingness to continuously develop yourself.

Responsibilities

• Support the Store Management in delivering retail excellence.
• Handle customer concerns efficiently.
• Coaching Customer Consultants to enhance customer engagement.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Adaptability

Job description

A leading ethical beauty brand in London is seeking a Store Associate to support the Store Management team in driving retail excellence and engaging customer experiences. The ideal candidate has customer-facing experience and a passion for beauty. Responsibilities include managing customer concerns, coaching team members, and ensuring a positive store atmosphere. The role offers a supportive environment with opportunities for growth and a range of employee benefits.