Customer Care Representative jobs in United Kingdom

Agency : Havas Lynx

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record— we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today’s healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting‑edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people’s lives. We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever‑evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter. Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in London, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. This is non negotiable.

As a Senior Account Executive at Havas Lynx, you are responsible for assisting in the day to day running of client accounts, providing an excellent level of customer service to our clients. You will manage assigned jobs through your agency’s systems and procedures, liaising with internal teams and supporting the Account Manager/Senior Account Manager as appropriate. Further to this you should be confident in managing significant elements of these projects independently. You will have the ability to liaise with clients and suppliers, whilst demonstrating sound organisational and financial management skills.

• You will be proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the AM in communications/key decisions as appropriate
• You will actively manage the production schedule for projects and liaise with internal Creative, Medical Writing, and Insights teams to guarantee all activity is delivered on time
• You will support the Account Manager to ensure research is prepared for briefs, pitches, and presentations, and demonstrate capability in contributing to meetings
• You will monitor ongoing costs throughout the projects you are working on, and work with your manager to deal with any financial queries.
• You will develop good working relationships with all disciplines including them in relevant discussions to ensure they can add value to the projects you are responsible for delivering
• You will ensure the work that you send to the client is completed in a timely fashion, to budget and is of the utmost quality, with high levels of accuracy, attention to detail and relevance to brief
• You will ensure timely, accurate quotations are prepared and appropriate client signoff is sought

• You will be proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the AM in communications/key decisions as appropriate
• You will actively manage the production schedule for projects and liaise with internal Creative, Medical Writing, and Insights teams to guarantee all activity is delivered on time
• You will support the Account Manager to ensure research is prepared for briefs, pitches, and presentations, and demonstrate capability in contributing to meetings
• You will monitor ongoing costs throughout the projects you are working on, and work with your manager to deal with any financial queries.
• You will develop good working relationships with all disciplines including them in relevant discussions to ensure they can add value to the projects you are responsible for delivering
• You will ensure the work that you send to the client is completed in a timely fashion, to budget and is of the utmost quality, with high levels of accuracy, attention to detail and relevance to brief
• You will ensure timely, accurate quotations are prepared and appropriate client signoff is sought
• Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

• Hybrid Working – 3 days in the office (flexible working options are available for in‑office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Volunteer days
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• +Medicash healthcare benefit
• 24/7 access to a free, confidential and independent Employee Assistance Programme

Get in touch to find out how we can make an impact that matters together.

Contract Type : Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.