Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Hoddesdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer and Trading Manager to oversee operations at a local store. The role demands previous line management experience in a fast-paced environment, delivering exceptional customer service, and achieving performance indicators. You will manage a team, ensuring smooth day-to-day store operations and employee relations. A salary starting from £30,450 is accompanied by various benefits, including discounts, an annual bonus scheme, and a supportive work culture. This is a permanent position based in Hoddesdon, UK.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Access to wellbeing support

Cycle to Work scheme

Special offers on gym memberships and retail vouchers

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPI's or other performance indicators.
• Demonstrated success in meeting or exceeding KPIs.

Responsibilities

• Ensure the store runs smoothly every day.
• Take responsibility for store operations alone when needed.
• Manage performance and conduct staff disciplinary actions.

Skills

Line management experience in a fast-paced environment

Provide brilliant customer service

Deliver KPIs

Manage employee relations issues

Operational leadership skills

Job description

A leading retail company is seeking a Customer and Trading Manager to oversee operations at a local store. The role demands previous line management experience in a fast-paced environment, delivering exceptional customer service, and achieving performance indicators. You will manage a team, ensuring smooth day-to-day store operations and employee relations. A salary starting from £30,450 is accompanied by various benefits, including discounts, an annual bonus scheme, and a supportive work culture. This is a permanent position based in Hoddesdon, UK.