Customer Care Manager jobs in Großbritannien

CBRE Workplace Experience Host, located in Nottingham, United Kingdom. This vacancy is in the Administration field. Education requirement: GCSE. This job opening is posted for job seekers in Nottingham, United Kingdom.

Job Title: Workplace Experience Host

Job ID: 180001

Posted: 28-Aug-2024

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location: Nottingham - England - United Kingdom

As a CBRE Workplace Experience Coordinator, you\'ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function and is responsible for providing world-class customer service to the clients and visitors of a designated building.

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Keywords: Nottingham jobs

Closed Date: 2025-11-05