Facilities and Customer Service Assistant

VanRath; Castlewellan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organisation is seeking a Facilities & Customer Service Assistant in Castlewellan. This role involves greeting visitors, handling cash, maintaining a safe and welcoming environment in the park. Candidates must have experience in customer service and cash handling, and ideally possess GCSE English and Maths or equivalent. The position offers a competitive hourly rate of £13.63 and flexible working hours. The successful candidate will contribute positively to the outdoor facility's operations.

Benefits

Competitive hourly rate

Supportive public sector environment

Contribution to community service

Qualifications

• 6+ months experience in a customer-facing role.
• 6+ months cash-handling experience.
• Ability to undertake frontline duties and maintain professionalism.

Responsibilities

• Operate the car park office and greet visitors.
• Monitor the site and report defects.
• Carry out routine safety and security checks.

Skills

Strong customer service skills

Cash handling experience

Basic maintenance and cleaning

Ability to work in a busy environment

Education

GCSE English and Maths (A-C) or equivalent

Job description

Facilities & Customer Service Assistant

Location: Castlewellan
Rate of Pay: £13.63 per hour
Contract: Initial Interim Assignment

VANRATH are delighted to be supporting a well‑established public sector organisation with the appointment of a Frontline Facilities & Customer Service Assistant based in Castlewellan. This is an excellent opportunity for someone who enjoys working with the public, thrives in an outdoor/park environment, and is confident handling both customer service and light maintenance duties.

The Role

The successful post‑holder will support the daily operation of a busy park facility, ensuring a welcoming, safe and well‑maintained environment. Key responsibilities include:

• Operating the car park office, greeting visitors, issuing information, and collecting fees.


• Handling and safeguarding monies in line with procedures, completing associated records and reports.


• Monitoring the site, reporting defects, and undertaking general maintenance, cleaning, waste management and basic repair duties.


• Opening and closing facilities and ensuring the premises are in a suitable condition throughout the day.


• Carrying out routine safety and security checks, including first‑aid provision when required.


• Using a range of tools, power tools and plant relevant to the role.


• Ensuring all policies, procedures, and health & safety requirements are adhered to at all times.


• Completing documentation, attending training, and supporting wider departmental activities as needed.

This role involves flexible working hours to meet the needs of the service.

Essential Criteria

Applicants must demonstrate:

• GCSE English and Maths (A-C) or equivalent, plus at least 6 months' experience in a customer‑facing role;

OR, in lieu of GCSEs, at least 1 year's customer‑facing experience.

• At least 6 months' cash‑handling experience, including keeping accurate associated records.


• The ability to undertake frontline duties involving public interaction, basic maintenance, cleaning, and site safety.


• Strong customer service skills and the ability to maintain professionalism in a busy environment.

What's on Offer

• Competitive hourly rate of £13.63


• Supportive public sector environment


• Opportunity to contribute to the smooth running and positive reputation of a much‑loved outdoor facility
  For more information, please contact Ethan Boylan. IND04