Customer Service Advisor

NHS Professionals; Oxford; On-site; GBP 25,000; Full time

Job summary

A dedicated healthcare staffing organization in Oxford is hiring a Customer Service Advisor to enhance support for healthcare staff. This role focuses on receiving queries and facilitating shift bookings to ensure satisfaction in a fast-paced environment. The ideal candidate has strong customer service experience, excellent communication skills, and a proactive approach to problem-solving. Enjoy a generous annual leave, staff discounts, and diverse rewards in a culture driven by care.

Benefits

27 days annual leave

Employee discount schemes

Star of the Month award

Pension contribution up to 10%

Wellbeing Programme

Qualifications

• Experience in a customer service environment focused on delighting the customer.
• Ability to manage conflicting priorities and high volume inquiries.
• Strong written and verbal communication skills with diverse customers.

Responsibilities

• Respond to queries from workers and support shift bookings.
• Build strong relationships with staff and improve service delivery.
• Ensure worker requirements are met efficiently.

Skills

Customer service experience

Administration skills

Effective communication

Time management

Proactive problem-solving

Job description

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).

Location & Employment

Location - Oxford University Hospitals NHS Foundation Trust
Full‑Time 37.5 Hours per Week
£24,870 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

Rewards and Benefits

Annual Leave – We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!

Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.

Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

About The Candidate

The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro‑active tasks to pre‑empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

Qualifications

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Administration experience.
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers.
• Proactive approach to relationships and trouble shooting.
• Ability to manage time and workload effectively.
• Prioritising conflicting workloads.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance – 27 days per year, plus bank holidays.
• A commitment to talent management & development.
• Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long‑term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.