Senior Client Advisor

Aurélien; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion brand is looking for a Senior Client Advisor to join its new flagship in London. You will be the ambassador of the brand, engaging clients with authentic connections and product expertise. The ideal candidate will have 2-3 years of experience in luxury retail, a strong client portfolio, and fluency in English. The role offers a competitive salary, attractive commissions, and opportunities for career progression in an elegant work environment.

Benefits

Competitive base salary

Attractive commissions

Generous employee discount

Career progression opportunities

Collaborative work environment

Qualifications

• Minimum 2–3 years of experience in luxury retail.
• Existing client portfolio and proven clienteling record are strong advantages.
• Fluent in English; additional languages are a plus.

Responsibilities

• Engage clients through authentic connection and tailored advice.
• Build and nurture your own loyal network of clients.
• Ensure accurate updates to client profiles.
• Communicate confidently about luxury materials.
• Uphold a flawless store environment.
• Support junior team members through mentoring.

Skills

Luxury retail experience

Client portfolio management

Emotional intelligence

Fluent English

Product knowledge (cashmere, suede, leather)

Job description

About Aurélien

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.
Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026.
We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.

About the Role

As a Senior Client Advisor, you are a trusted ambassador of the Maison — blending product expertise, emotional intelligence, and refined service.
You represent the standard of excellence in every client encounter and mentor others through your example.

Responsibilities

• Client Experience & Sales

Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion.

• Client Portfolio Development

Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history.

• CRM & Clienteling

Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups.

• Product Expertise

Communicate confidently about suede, cashmere, merino wool, and fine leather — translating craftsmanship into compelling storytelling.

• Visual Merchandising & Store Ambience

Uphold a flawless environment that embodies Aurélien’s understated elegance.

• Collaboration & Mentoring

Support junior team members through knowledge sharing and example‑led performance.

Profile

• Minimum 2–3 years of experience in luxury retail
• Existing client portfolio and proven clienteling record are strong advantages
• Natural curiosity for people and materials
• Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus
• Passion for refined style, craftsmanship, and long‑term client relationships

If you have slightly less experience but possess exceptional drive and affinity with the brand, please add a motivation letter explaining why you would thrive in this role.

What We Offer

• Competitive base salary with attractive commissions
• Generous employee discount
• Clear career progression opportunities within Aurélien
• A cultured, collaborative, and elegant work environment

Applications can be sent to [e-mail]