Customer Care Manager jobs in Großbritannien

We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone.

Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area

Main Duties:

• Handle customer orders and payments accurately via phone, email, and online channels
• Make scheduled outbound calls to encourage repeat orders
• Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
• Monitor and respond to daily emails and voicemails promptly
• Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
• Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional Technician

Ideal Candidate Profile:

• Background in customer service and/or sales
• Team player with a collaborative mindset, focused on meeting service targets
• Skilled in complaint handling and issue resolution
• Solution-oriented with a knack for identifying root causes and long-term fixes
• Strong written and verbal communication abilities
• Capable of managing workload and achieving personal objectives
• Driven, resilient, and passionate about delivering excellent service
• Open to change, with a flexible and positive approach
• Curious and hands-on, eager to grow and develop professionally