Senior Account Manager

SITA; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global technology company in Manchester is seeking a Senior Sales Manager to oversee the important Manchester Airport Group account. The role includes driving sales growth, managing relationships, and developing strategic plans. Candidates should have over 10 years of B2B sales experience, preferably in the IT or telecom sectors. The company promotes a flexible work environment with various benefits, supporting both professional growth and personal wellbeing.

Benefits

Work from home up to 2 days/week

Flexible working hours

30 days/year to work from any location

Employee Assistance Program

Professional Development opportunities

Competitive local benefits

Qualifications

• 10+ years experience in a senior B2B sales or account management function.
• Background in ATI, IT, Telecom or SaaS is strongly preferred.
• Proven success achieving revenue growth and hitting sales targets.

Responsibilities

• Drive all sales activities for the MAG account.
• Manage the full customer relationship and ensure satisfaction.
• Build and manage a virtual team for account alignment.

Skills

Senior B2B sales

Account management

Relationship building

Financial negotiation

Pipeline management

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About the Role and Team

You will join SITA’s Northern Europe Sales team, collaborating closely with a strong group of Account Managers.

This is a high‑impact senior sales role managing MAG (Manchester Airport Group), one of the largest and most strategic airport customers in Northern Europe. You’ll lead the commercial relationship across Manchester airports, driving new business growth, deepening executive partnerships, and shaping the long‑term direction of SITA’s footprint.

What You’ll Do

• Drive all sales activities and set the strategic direction for profitable growth of the MAG account
• Own and manage the full customer relationship, acting as the trusted advisor and ensuring highest levels of satisfaction
• Develop and execute a documented business plan and ongoing Account Development Plan reviews
• Identify growth opportunities by understanding MAG’s business needs and reframing their priorities through SITA’s value proposition
• Build and manage a virtual team (BD, Solution Design, Commercial, Bid, Pricing) to ensure alignment, execution quality and sustainable growth
• Build a strong sales pipeline in collaboration with Marketing and ensure accurate, up‑to‑date forecasting
• Maintain full visibility of all commercial, delivery and operational aspects of the account, driving resolutions with relevant process owners

Qualifications

About Your Skills

10+ years experience in a senior B2B sales or account management function

Background in ATI, IT, Telecom or SaaS is strongly preferred

Experience building C-level relationships

Proven experience managing large, complex deals including financial structuring, negotiation and closing

Demonstrated success achieving revenue growth, hitting sales targets and developing strategic account plans

Proven business development and pipeline management experience in a large‑turnover environment

What We Offer

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.

• Flex Week : Work from home up to 2 days / week (depending on your team's needs)
• Flex Day : Make your workday suit your life and plans.
• Flex-Location : Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days / year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
• Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self‑identify in the application process.