Luxury Showroom Sales Advisor

Quorn Country Tiles Limited; Dacorum; On-site; GBP 25,000 - 34,000; Full time

Job summary

A reputable retailer of flooring solutions in Dacorum is seeking a Sales Advisor to provide exceptional service to customers. The ideal candidate will exhibit strong sales and customer service skills, manage tasks effectively, and communicate clearly with clients. Responsibilities include managing sales calls, creating quotations, and maintaining showroom standards. This full-time position offers a competitive salary and benefits including insurance and holiday allowances.

Benefits

Competitive salary package

Paid Training

Employee assistance program

Company pension

Healthcare cash plan

Employee discount on products

On-site parking

Volunteering days

Qualifications

• 2+ years experience in sales preferred.
• Clear communicator via phone, email, and in-person.
• Ability to maintain a tidy and welcoming showroom.

Responsibilities

• Answer incoming sales calls and make outbound calls.
• Create quotations and process payments.
• Update the CRM system with client information.
• Welcome customers and maintain showroom cleanliness.

Skills

Customer service skills

Sales skills

Organizational skills

Communication skills

Flair for interiors

Tools

CRM software

Job description

Base Salary of £25,000.00-£27,000.00 plus performance bonus potential of up to £6200 (OTE £33,200)

About Us

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. We have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Job Description

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service / sales role. The fast‑paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro‑active and reactive to the customers requirements. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform.

Responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package
• Paid Training
• Employee assistance program
• Competitive holiday allowances with the option to buy holiday
• Enhanced parental leave
• Company pension
• Healthcare cash plan provided by Simply Health
• Employee and friends and family discount on Quorn Stone products
• Employee wellbeing initiatives with Mental Health First Aiders available across the business
• 2 volunteering days each year
• On‑site parking

Working Hours

37 hours per week, with 2 days off.

Opening hours : Monday-Friday 9am-5pm Saturday 9:30am-5pm Sunday 10:30am-4pm.

Location & Requirements

• Job Type: Full‑time
• Pay: £25,000.00-£33,200.00 per year
• Benefits: Company pension, Employee discount, On‑site parking
• Ability to commute / relocate: Hemel Hempstead HP2 6EZ (required)
• Experience: Sales 2 years (preferred)
• Driving Licence (required)
• Work Location: In person