Customer Care Manager jobs in Großbritannien

The opportunity

UAL Online is in a dynamic development phase, characterised by rapid growth. In response to this expansion, we are now looking for an Online Student Recruitment & Sales Manager with a strong sales background to take on a key leadership role within our Student Recruitment team.

Working closely with your colleagues across the team and beyond, you will be instrumental in shaping the journey of prospective students. This will involve overseeing a recruitment pipeline and leading team members, consistently setting the standard through your actions and ensuring a high-quality, seamless experience throughout.

If you are motivated by purpose and creativity, believe in the transformative power of higher education, possess excellent communication skills, and are dedicated to helping develop your team members achieve their professional goals, you’d be an excellent match for our team.

About you

We are seeking a Student Recruitment Manager with an entrepreneurial mindset—someone excited by the energy of a hands‑on, all-in environment. You will work closely with colleagues across teams, embracing collaboration, adaptability and innovation at every turn.

You will have significant experience in online programme management (or a similar field) and a solid understanding of the higher education sector. You will be skilled in managing recruitment pipelines and well-versed in conversion KPIs and strategies. Although extensive management experience is not essential, you will demonstrate strong leadership skills and bring valuable coaching experience and expertise.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 09:00am, 17^th October 2025.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.