One Stop - Customer Service Assistant

One Stop; Longton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Longton seeks a Customer Service Assistant to provide excellent service in a fast-paced environment. You will assist with daily operations, including stocking shelves and processing payments, while ensuring a welcoming atmosphere for customers. Ideal candidates should have a passion for customer service and teamwork. This full-time opportunity offers a chance to contribute to community-focused initiatives.

Qualifications

• Experience in a retail environment is preferred.
• Ability to work in a fast-paced environment.
• Commitment to providing excellent customer service.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback.
• Maintain a clean, tidy, and organized store.
• Follow security procedures and safe working practices.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

One Stop • Blurton, Stoke-on-Trent, ST3 2HD • Apply by 30-Sep-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including background checks for financial and criminal records, which are mandatory.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.