Customer Advisor

Pavers Shoes; Stoke-on-Trent; On-site; GBP 8,000 - 10,000; Part time

Job summary

A retail footwear company is seeking a part-time Customer Advisor in Stoke-on-Trent. In this role, you will help customers with shoe and accessory advice while working towards sales targets. The ideal candidate will possess great customer service skills and enjoy teamwork. The job offers competitive pay, a supportive environment, and various employee benefits.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to employee-led grant application

Access to career pathways

Qualifications

• Previous experience in sales or customer care is preferred.
• Passion for offering great customer service and working in a team.
• Ability to learn quickly and take responsibility.

Responsibilities

• Advise customers on shoe care and accessories.
• Achieve daily KPIs set by the company.
• Maintain store standards and support team members.

Skills

Sales experience

Customer service skills

Team player

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer’s needs, offering genuine, honest, and knowledgeable advice on our products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviors are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part-time Customer Advisor opportunity to join our Pavers team in Stoke on a 4-hour per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to complement their needs, achieving daily KPI’s in the process
• Be self-aware, able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements, and stockroom