Customer Advisor

Pavers Shoes; Malvern; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known retail company is seeking a part-time Customer Advisor in Malvern. This role involves providing excellent customer service and advice on shoe care and accessories. Ideal candidates will have a positive attitude and some experience in retail or customer care. This position offers 12 hours of work over 3 days weekly with competitive hourly pay starting at £11.70 for those aged 21+.

Benefits

Generous Staff Discount scheme

Holiday entitlement increases with service

Company Contribution Pension

Access to employee-led grant and charitable giving scheme

Career development opportunities through online learning

Qualifications

• Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment.
• Positive attitude and willingness to learn.
• Ability to achieve daily KPIs.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs.
• Support store standards, product placement, and stockroom management.
• Be self-aware, learn, and take responsibility.

Skills

Sales skills

Customer service

Teamwork

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support to ensure your success, but a positive attitude and the right behaviors are essential. Our stores are like family, offering a nurturing environment to learn, grow, and thrive while having fun at work!

We have a part-time Customer Advisor position in our Pavers team in Malvern, working 12 hours over 3 days per week.

The role requires good availability as it includes a mix of weekend and weekday shifts.

Pay, Hours & Benefits starting from 1st April 2024

£11.70 per hour for 21+ (18-20 £9.60, 16-17 £7.85)

After completing the retail induction PaSS stages, pay increases to £12.05 per hour for 21+ (18-20 £9.87, 16-17 £8.07)

• Generous Staff Discount scheme, some shareable with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: career development through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring
• Wellbeing and financial support through RetailTRUST

Day-to-Day Responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
• Be self-aware, able to question, learn, and take responsibility
• Be a team player with a friendly, engaging, and positive attitude
• Support store standards, product placement, and stockroom management