One Stop - Customer Service Assistant

One Stop; Hollingworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store in Hollingworth is seeking a Customer Service Assistant to enhance customer satisfaction through service excellence. Responsibilities include stocking shelves, processing payments, and maintaining store cleanliness. Ideal candidates should have strong customer service skills and the ability to work in a dynamic setting. Opportunities for growth and contribution to community events are offered.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced environment.
• Willingness to follow company policies.

Responsibilities

• Provide excellent customer service and support.
• Assist with stocking shelves and store appearance.
• Respond to customer feedback and improve service.

Skills

Customer service skills

Teamwork

Attention to detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play, and know what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome, and always following our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.