Customer Service Specialist

Page Personnel; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable energy organization in Leeds is seeking a Customer Service Specialist to support offshore teams with complex queries. The ideal candidate has customer service experience, excellent problem-solving skills, and a passion for improving customer experiences. This role offers a salary of £28,085+, full training, and excellent progression opportunities. No shift patterns or weekend work is required.

Benefits

Full training provided

Excellent progression opportunities

Free parking

Great benefits

Supportive team and positive culture

Qualifications

• Previous customer service experience, preferably in offshore department.
• Excellent problem-solving skills.
• Strong communication skills and confident telephone manner.
• Ability to multitask in a fast-paced environment.
• Passionate about delivering excellent customer experiences.
• Attention to detail and good organizational skills.
• Team player.

Responsibilities

• Support offshore team with complex customer queries.
• Investigate cases to ensure service level agreements are met.
• Communicate with customers via phone and email.
• Manage Trustpilot reviews and provide recommendations.

Skills

Customer service experience

Problem-solving skills

Strong communication skills

Multitasking

Passion for customer experience

Attention to detail

Team player

Job description

Social network you want to login/join with:

• A new exciting Permanent Customer Service Specialist Position in Leeds!
• To work for a reputable organisation within the Energy Industry!

About Our Client

Michael Page has partnered with a reputable Energy Organisation in Leeds. They are looking for a Permanent Customer Service Specialist to join their team. This is an exceptional opportunity for someone experienced in Customer Services seeking the next step in their career, with excellent progression and development opportunities. Immediate interviews available; please apply now!

Job Description

As a Customer Service Specialist, you will support the offshore team with complex customer queries, investigating cases received in the contact centre to ensure service level agreements are met and high standards of service are maintained. You will manage Trustpilot reviews, analyze data, and provide recommendations to senior management. The role involves communicating with customers via phone and email, assisting with queries, and resolving issues.

The Successful Applicant

• Previous customer service experience, preferably within an offshore department
• Excellent problem-solving skills
• Strong communication skills and a confident telephone manner
• Ability to multitask in a fast-paced environment
• Passionate about delivering excellent customer experiences and improving the customer journey
• Attention to detail and good organizational skills
• Team player

What's on Offer

• Salary of £28,085+
• Reputable organisation within the energy sector
• Full training provided
• Excellent progression and development opportunities
• Easily accessible location with free parking
• Great benefits and office facilities
• No shift patterns or weekend work
• Supportive team and positive culture
• Immediate interview and start available