Customer Care Manager jobs in Großbritannien

Cambridge, England, United Kingdom; United Kingdom Remote

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

As a Strategic Account Manager, you will be selling our platform solutions across a set named strategic target accounts. You will sell directly into C-Suite and to director-level personas in the enterprise space, while also collaborating with a cross functional, successful corporate Sales team. This role is critical to the continued success of the company, and we are looking for someone who can hit the ground running and inspire the team with new and compelling ideas.

• Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
• As a senior owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule
• Act as a CEO of your own book (portfolio) of business accounts
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, prior and after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
• Manage and update the pipeline of opportunities within Salesforce
• Availability and willingness to travel as needed to customer sites and meetings (30% - 50% of the time)

• 6+ years of enterprise business development or account management experience
• Fluent in German is preferred
• 6+ years working with strategic/corporate sponsored customers to support a technical product/service
• Experience building long-term and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
• Experience selling complex software solutions and/or ad tech products to OEMs and Semiconductor companies - preferred but not required
• Significant technical knowledge of design software or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate large, complex and solutions based-proposals successfully at a SVP or C-Suite level
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Experience in the technology industry is strongly preferred but we will consider candidates with experience selling software as a service product
• Availability and willingness to travel as needed to customer sites and meetings
• Pension scheme with company match
• Calm App, mental health and wellbeing support
• 28 days' holiday + public holidays
• Flexible working arrangements available based on role and location
• Corporate membership rates with national gyms
• Free lunch, snacks, and drinks every day in office
• Free office parking, bicycle and scooter storage

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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To apply, please use the standard application process on the careers page.