Hybrid Customer Account Manager: Grow & Upsell

Square Peg Associates; Accrington; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A dynamic local business in Accrington seeks a Customer Account Manager to oversee client portfolios, drive new business, and manage customer relationships. This role offers a supportive environment, with a salary ranging £28,000 - £32,000, and hybrid working hours. Ideal candidates will have at least 3 years of account management experience and strong communication skills. Benefits include a pension scheme, annual leave increase, training opportunities, and a health and wellbeing program.

Benefits

Company pension

Bonus scheme

Paid volunteer day

Health & wellbeing programme

Free parking

Qualifications

• At least 3 years of customer account management experience.
• Ability to handle a healthy workload and stay organized.
• Outgoing and positive personality with strong communication skills.

Responsibilities

• Be the main contact for all client issues and needs.
• Manage KPIs, new customers, and onboarding processes efficiently.
• Strengthen and maintain client relationships for long-term partnerships.

Skills

Excellent communication skills

Account management experience

Strong administration skills

Commercial mindset

Team player

Customer service success

Familiar with IT products

Experience in logistics and supply chain

Job description

A dynamic local business in Accrington seeks a Customer Account Manager to oversee client portfolios, drive new business, and manage customer relationships. This role offers a supportive environment, with a salary ranging £28,000 - £32,000, and hybrid working hours. Ideal candidates will have at least 3 years of account management experience and strong communication skills. Benefits include a pension scheme, annual leave increase, training opportunities, and a health and wellbeing program.