Customer Account Manager

Square Peg Associates; Accrington; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A dynamic local business in Accrington seeks a Customer Account Manager to oversee client portfolios, drive new business, and manage customer relationships. This role offers a supportive environment, with a salary ranging £28,000 - £32,000, and hybrid working hours. Ideal candidates will have at least 3 years of account management experience and strong communication skills. Benefits include a pension scheme, annual leave increase, training opportunities, and a health and wellbeing program.

Benefits

Company pension

Bonus scheme

Paid volunteer day

Health & wellbeing programme

Free parking

Qualifications

• At least 3 years of customer account management experience.
• Ability to handle a healthy workload and stay organized.
• Outgoing and positive personality with strong communication skills.

Responsibilities

• Be the main contact for all client issues and needs.
• Manage KPIs, new customers, and onboarding processes efficiently.
• Strengthen and maintain client relationships for long-term partnerships.

Skills

Excellent communication skills

Account management experience

Strong administration skills

Commercial mindset

Team player

Customer service success

Familiar with IT products

Experience in logistics and supply chain

Job description

Company Overview

Our client is a local, rapidly growing business located in the heart of Accrington. Our client is experiencing rapid growth and is seeking a talented Customer Account Manager to join their team. With a relaxed working environment and a casual dress code, this is the perfect opportunity to thrive in a supportive and forward‑thinking company.

Role Profile

The Customer Account Manager will help grow the organisation’s directly operated accounts. You will oversee a portfolio of assigned customers, generate new business from existing clients, and actively pursue new sales opportunities. You will also manage customer account management, including negotiating contracts and agreements to maximise profit.

Benefits and Hours

• Salary: £28,000 - £32,000 (dependent on experience).
• Working Hours: Hours 9 am – 5 pm (60/40 remote working).
• Pension Scheme: Enjoy the benefits of our company pension scheme.
• Annual leave: 21 days, increasing to 28 with length of service.
• Death in service benefit: A lump sum payment to your nominated beneficiary if you die while employed by the company.
• Bonus scheme: A performance‑based reward system that pays out a percentage of your salary based on your achievements and the company’s results.
• Training and development opportunities: A range of courses, workshops, and mentoring programmes to help you enhance your skills and advance your career.
• Paid volunteer day: A day off each year to support a charity or community project of your choice.
• Company pension: A retirement savings plan that the company contributes to on your behalf.
• Health & wellbeing programme: A variety of initiatives and activities to promote your physical and mental health, such as gym memberships, health screenings, and counselling services.
• Free parking: A designated parking space for your vehicle at the company premises.

Key Responsibilities

• Be the main contact for all client issues and needs.
• Strengthen and maintain client relationships for long‑term partnerships.
• Manage KPI’s, new customers, and onboarding process efficiently.
• Manage and retain existing customers.
• Develop and use comprehensive knowledge of products and services to upsell and cross‑sell to clients.
• Use BI reporting tool to identify and address down‑traders and marginal gains.

Qualifications And Skills

To succeed in this role, you should have:

• Outgoing, positive, and excellent communication skills, especially on the phone.
• Experience in account management, business building, logistics and supply chain.
• Strong and accurate administration skills.
• Commercial mindset.
• Flexible and supportive team player.
• Ability to handle a healthy workload and keep focus and organisation.
• Ability to comprehend and follow company process and procedure.
• History of customer service success and drive to improve customer experience.
• Familiarity with IT products and solution selling.
• At least 3 years of customer account management experience, with proven success of delivering strong results and maximising opportunities.

Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.