Account Manager

Berkeley Resourcing Limted; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established UK Managed Service Provider is seeking an experienced Account Manager to enhance client relationships and ensure high satisfaction levels. The role involves providing technical guidance, managing the onboarding process, and achieving commercial targets. Ideal candidates will have proven MSP experience, strong communication skills, and the ability to manage multiple priorities. The company promotes a collaborative culture that encourages professional growth and wellbeing, making it an excellent opportunity for dedicated individuals.

Benefits

Professional growth opportunities

Supportive work environment

Focus on work-life balance

Qualifications

• Proven experience as an Account Manager in MSP or IT services environment.
• Ability to juggle multiple clients and projects with confidence.
• Proactive, organized, and customer-focused approach.

Responsibilities

• Develop strong and trusted client relationships.
• Conduct regular client meetings to review service performance.
• Provide high-level technical advice on IT infrastructure.

Skills

Relationship-building

Communication

Stakeholder management

IT infrastructure understanding

Commercial acumen

CRM/PSA tools familiarity

Tools

CRM tools (Halo, Dynamics, Salesbuildr)

Job description

Account Manager – Managed IT Services

About the Company

We are a well-established UK Managed Service Provider (MSP) known for delivering high-quality IT support, cloud solutions, cyber security services, and strategic technology guidance to a diverse portfolio of small, mid-market, and enterprise clients. With steady year-on-year growth, the business combines the agility of a specialist provider with the maturity, structure, and professionalism expected from a trusted long-term technology partner.

Teams work closely across service delivery, projects, and commercial functions, creating a genuinely collaborative environment where decisions are fast, communication is open, and everyone contributes directly to client success. The company prides itself on strong client retention, a focus on continuous improvement, and a culture built around trust, accountability, and shared values.

The Role: Account Manager

We’re looking for an experienced MSP Account Manager to join the team and take ownership of a set of established client relationships. In this role, you will be responsible for maintaining high levels of client satisfaction, identifying opportunities for service improvement, and driving commercial growth through upsell and cross-sell activity.

You’ll work closely with service delivery, solutions, and project teams to ensure clients receive exceptional support and proactive guidance. The position is ideal for someone who enjoys building long-term strategic relationships, has strong technical awareness, and thrives in a role that blends customer success with commercial responsibility.

What You’ll Be Doing

Account Management & Growth

• Serve as the main point of contact for your portfolio of clients, developing strong and trusted relationships.
• Conduct regular client meetings (virtual or in-person) to review service performance and understand evolving business needs.
• Proactively respond to queries and ensure clients clearly understand the scope of their support services.
• Track service delivery performance, highlight actions required, and manage contract renewals.
• Maintain detailed records of client interactions and account activity within the CRM.
• Identify gaps in service adoption and pursue upsell/cross-sell opportunities to drive revenue growth.

Technical & Strategic Guidance

• Provide high-level technical advice on infrastructure, software, and hardware lifecycle planning.
• Ensure client environments are maintained to agreed standards, working with service teams to develop remediation or upgrade proposals.
• Stay informed on industry trends and emerging technologies to offer relevant and timely recommendations.
• Lead Quarterly Business Reviews (QBRs) to align IT strategy with client business goals.
• Create annual technology budgets and refresh plans for client infrastructure.

Client Onboarding

• Own and manage the onboarding process for new clients, ensuring a smooth and well-communicated transition into managed services.

Sales & Commercial Responsibilities

• Manage your sales pipeline with accurate forecasting and reporting.
• Prepare quotes, proposals, and Statements of Work.
• Achieve monthly and quarterly commercial targets.

What We’re Looking For

• Proven experience as an Account Manager within an MSP or IT services environment.
• Strong relationship-building, communication, and stakeholder-management skills.
• Solid understanding of IT infrastructure and managed services.
• Ability to juggle multiple clients, projects, and priorities with confidence.
• Commercial acumen and experience managing sales pipelines.
• Familiarity with CRM/PSA tools such as Halo, Dynamics, or Salesbuildr.
• A proactive, organised, and customer-focused approach.

Company Culture

The organisation places a strong emphasis on collaboration, flexibility, and professional growth. People are encouraged to contribute ideas, take ownership of their work, and pursue opportunities to learn and develop.

Key cultural values include:

• Engagement & Belonging – A supportive environment where teams work closely and individuals feel valued.
• Empowerment & Growth – Opportunities to develop skills, influence decisions, and shape your career.
• Flexibility & Wellbeing – A healthy work–life balance with a genuine focus on employee wellbeing.
• Transparency & Communication – Open dialogue, clear expectations, and trust in leadership.
• Shared Values – A commitment to delivering excellent service and supporting colleagues and clients.