Travel Customer Service Representative

Kim Luxe Travel; Remote; GBP 20,000 - 30,000; Full time

Job summary

A premier travel agency in the United Kingdom is seeking a Travel Customer Service Representative. You'll be responsible for providing exceptional customer support throughout the travel planning process, assisting clients with inquiries, bookings, and trip details. Ideal candidates will have a background in customer service or the travel industry and a passion for helping others explore the world. This position offers remote work flexibility along with competitive commission and access to exclusive travel discounts.

Benefits

100% remote work flexibility

Competitive commission and incentive structure

Ongoing training and professional development

Access to exclusive travel discounts and perks

Supportive and collaborative team culture

Qualifications

• Previous experience in customer service, hospitality, or the travel industry preferred.
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist clients with booking flights, accommodations, and travel packages.
• Provide accurate information about destinations, travel requirements, and itineraries.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Organizational abilities

Multitasking

Online booking systems

Job description

About Kim Luxe Travel

Kim Luxe Travel is a premier travel agency dedicated to providing luxury and budget-friendly travel experiences for clients worldwide. From dream vacations to business getaways, we take pride in offering personalized service and curated travel packages that fit every traveler’s style.

As part of our growing team, we’re seeking an enthusiastic Travel Customer Service Representative who is passionate about travel, excellent communication, and helping clients every step of the way.

Position Overview

The Travel Customer Service Representative is responsible for providing outstanding customer support throughout the travel planning process. You’ll assist clients with inquiries, bookings, and trip details while ensuring each experience is seamless and stress-free.

This is an excellent opportunity for someone with strong interpersonal skills and a genuine passion for helping others explore the world.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist clients with booking flights, accommodations, and travel packages.
• Provide accurate information about destinations, travel requirements, and itineraries.
• Handle customer concerns and resolve issues in a timely, professional manner.
• Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies.
• Maintain detailed client records and correspondence in the CRM system.
• Support the sales team by promoting travel deals and upgrades when appropriate.
• Stay informed about travel policies, restrictions, and industry updates.

Qualifications

• Previous experience in customer service, hospitality, or the travel industry preferred.
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency in email, chat, and online booking systems.
• Passion for travel and creating positive client experiences.

What We Offer

• 100% remote work flexibility.
• Competitive commission and incentive structure.
• Ongoing training and professional development.
• Access to exclusive travel discounts and perks.
• Supportive and collaborative team culture.