Senior Customer Sales Advisor in Tamworth)

Cast UK Limited; Tamworth; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment consultancy is looking for a Senior Customer Sales Advisor in Tamworth. The role involves managing a customer portfolio in the catering sector while providing excellent customer service and ensuring sales growth. Successful candidates will have proven experience in customer service, excellent communication skills, and strong analytical abilities. The position offers a competitive salary, opportunities for career growth, and a collaborative team culture.

Benefits

Competitive salary

Career growth opportunities

Dynamic work environment

Team culture

Qualifications

• Proven experience in office-based customer service or sales environments, achieving targets and revenue goals.
• Excellent verbal and written communication skills; confident on the phone.
• Computer literate and proficient with technology.

Responsibilities

• Manage and grow a portfolio of customers within the Catering sector.
• Process orders and produce quotations accurately and promptly.
• Maximize opportunities from incoming/outgoing calls and live chat.

Skills

Customer Service & Sales Experience

Communication Skills

Technical & Analytical Skills

Attention to Detail & Work Ethic

Job description

Senior Customer Sales Advisor

£27,330 basic salary + bonus + benefits

Permanent/Full time

Tamworth

An exciting opportunity to join an energetic Sales Team. Manage and grow a portfolio of customers within the Catering sector, driving sales growth while delivering exceptional customer service. Provide support to Supervisors and Team Leaders by assisting Account Coordinators with training, development and larger projects, ensuring compliance within company policies and procedures.

Why should I apply?

This company is a well-established leader in the catering and hospitality sector, providing a stable and trusted environment for career growth. You'll have the chance to work with major clients while developing your skills withing a supportive, people-focused culture. As part of a larger group, it also offers strong progression opportunities and competitive rewards.

Key Responsibilities

• Be available to receive incoming calls promptly and respond to emails within 24 hours, as well as log records within 48 hours.
• Process orders and produce quotations accurately and promptly to ensure high customer service levels and minimize errors.
• Consistently update systems with relevant information and communicate back orders to customers efficiently.
• Maximise opportunities from incoming/outgoing calls and live chat to generate leads, future business, and sales.
• Utilise marketing literature and proactively propose alternative products or switch customers to the exclusive brand to enhance spend and avoid back orders.
• Support NAMs, NAEs, and Account Coordinators in tenders, product matching, sourcing, training, and development as needed.
• Maintain a positive attitude internally and externally while strictly adhering to all procedures in the company policy and procedures.
• Focus on profit margin management, ensuring maximum profitability on all sales.
• Attend regular 1‑2‑1 meetings to review performance, discuss KPIs, and identify training needs.
• Always identify business potential, generate leads, and take proactive actions to drive sales growth.

About You

• Customer Service & Sales Experience: Proven experience in office‑based customer service or sales environments, achieving targets, KPIs, and revenue goals.
• Industry & Product Knowledge: Understanding of customer needs, with knowledge of catering equipment or related sectors.
• Communication Skills: Excellent verbal and written skills, confident on the phone, and able to build strong relationships internally and externally.
• Technical & Analytical Skills: Computer literate, numerate, proficient with technology, strong administration, analytical, and organisational abilities.
• Personal Attributes: Tenacious, self‑reliant, methodical, adaptable, and able to work independently or collaboratively in a team.
• Attention to Detail & Work Ethic: Structured, disciplined, reliable, perfectionist approach with a commitment to accuracy, company values, and continuous improvement.

What's in It for You

• Career Growth: Opportunities to develop your skills, achieve targets, and advance within a supportive team.
• Dynamic Work Environment: Work with a respected brand in the catering equipment industry, engaging with customers and colleagues daily.
• Reward & Recognition: Competitive rewards, KPIs, and incentives for high performance and sales success.
• Team Culture: Be part of a motivated, collaborative, and supportive team that values your contribution.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com