Customer Sales Advisor in Tamworth)

Cast UK Limited; Tamworth; On-site; GBP 27,000; Full time

Job summary

A leading company in catering and hospitality is seeking a Customer Sales Advisor based in Tamworth, UK. The role requires delivering exceptional customer service, managing orders, and supporting sales initiatives. Candidates should be experienced in customer service, able to build strong relationships, and have knowledge of the catering sector. The company offers a supportive environment with opportunities for career advancement and competitive rewards.

Benefits

Career Growth

Dynamic Work Environment

Reward & Recognition

Team Culture

Qualifications

• Experienced in office-based customer service and sales, hitting targets and driving results.
• Familiar with catering equipment or related sectors and understanding customer needs.
• Confident on the phone and in writing, building strong relationships at all levels.
• Computer literate, numerate, with strong admin and problem-solving skills.
• Tenacious, self-motivated, able to work independently or as part of a team.
• Methodical, disciplined, adaptable, with a perfectionist approach.

Responsibilities

• Be the first point of contact for incoming calls and emails.
• Manage Credit Control notes and communicate back orders.
• Process orders accurately to deliver outstanding customer service.
• Generate quotes and promote sales and upselling.
• Update systems consistently with accurate information.
• Spot opportunities to generate leads and drive sales.
• Use marketing materials to win business and propose alternatives.
• Identify opportunities to switch customers to exclusive brands.
• Support colleagues and management with sales initiatives.
• Achieve KPIs and participate in regular reviews.

Skills

Customer-Focused

Industry Knowledge

Communicator

Tech-Savvy & Analytical

Proactive & Reliable

Detail-Oriented

Job description

Customer Sales Advisor

£26,830.00 basic salary + bonus + benefits

Permanent/Full time

Tamworth

An exciting opportunity to join an energetic Sales Team where you can take ownership of a customer portfolio in the Contract Catering/Compass sector, delivering sales growth and consistently providing top-tier service and support in accordance with the Sales Desk Quality Manual.

Why should I apply?

This company is a well-established leader in the catering and hospitality sector, providing a stable and trusted environment for career growth. You'll have the chance to work with major clients while developing your skills withing a supportive, people-focused culture. As part of a larger group, it also offers strong progression opportunities and competitive rewards.

Key Responsibilities

• Be the first point of contact: answer incoming calls within 3 rings and respond to emails within 24 hours.
• Manage Credit Control notes within 48 hours and communicate back orders clearly to customers.
• Process orders accurately to deliver outstanding customer service and minimise errors.
• Generate quotes within 48 hours, promoting sales and upselling where possible.
• Keep our systems updated consistently with accurate, relevant information.
• Spot and act on opportunities from calls and live chats to generate leads and drive sales.
• Use marketing materials and product knowledge to win business and propose alternatives to avoid back orders.
• Identify opportunities to switch customers to our exclusive brand and maximise profit margins on all sales.
• Support colleagues and management with tenders, product sourcing, and other sales initiatives.
• Achieve KPIs, maintain a positive attitude, and participate in regular 1-2-1s to grow skills and performance.

About You

• Customer-Focused: Experienced in office-based customer service and sales, hitting targets and driving results.
• Industry Knowledge: Familiar with catering equipment or related sectors and understanding customer needs.
• Communicator: Confident on the phone and in writing, building strong relationships at all levels.
• Tech-Savvy & Analytical: Computer literate, numerate, with strong admin and problem-solving skills.
• Proactive & Reliable: Tenacious, self-motivated, able to work independently or as part of a team.
• Detail-Oriented: Methodical, disciplined, adaptable, with a perfectionist approach to tasks and processes.

What's in It for You

• Career Growth: Opportunities to develop your skills, achieve targets, and advance within a supportive team.
• Dynamic Work Environment: Work with a respected brand in the catering equipment industry, engaging with customers and colleagues daily.
• Reward & Recognition: Competitive rewards, KPIs, and incentives for high performance and sales success.
• Team Culture: Be part of a motivated, collaborative, and supportive team that values your contribution.