Customer Care Advisor jobs in Grande-Bretagne

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We’re looking for an experienced senior sales extraordinaire for a new to market sales role at our bustling airport hotel, Hilton – Heathrow Terminal 5.

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What is in it for you?

As part of the Aimbridge team, you will have access to benefits including:

• Hotel discounts across the portfolio – staff rates and up to 50% off food & beverage and spa services
• First-class training, sales tools, and leadership development to support your career growth
• Wagestream – stream up to 40% of your pay as it is earned, with automatic savings options for financial wellbeing
• 24/7 access to our employee assistance program
• A minimum of 30 days holiday annually
• Company sick pay for peace of mind during illness
• Boomerang – Aimbridge Internals Sales Lead Program, offering 5% uncapped commission on actualized revenues

A day in the life of…

• As Senior Sales Manager – MICE, your role will be to develop new business and manage existing relationships in the meetings and events segment, delivering revenue targets and promoting Hilton Heathrow Airport Terminal 5 as a unique venue in the Heathrow area.
• You’ll leverage your experience and teamwork to maximize performance and deliver excellent customer service to Hilton standards.
• You’ll represent the hotel as a key ambassador, maintaining processes for creating first-class hotel show rounds, fam trips, and standing out from the competition.
• You’ll collaborate with the commercial team to achieve goals, increase department productivity, and assist in training new team members.

What do we need from you?

• Strong sales, customer service, leadership, organizational, and financial management skills
• Excellent communication, attention to detail, and proficiency with event management software and Microsoft Office
• Flexibility to work evenings and weekends
• Ability to motivate staff and achieve team goals
• Keen eye for detail to ensure high standards in event coordination and execution