Customer Care Advisor jobs in United Kingdom

Founded over a decade ago, Nourish set a clear vision that stands to this day – to provide better care for all – not only those receiving care, but the carer, the manager, the operations director, the relative, the GP, the hospital, everyone in their circle of care.

Quality care & support have historically been drowned by the regulatory need to be recorded and reported, creating a burden to care providers, and a poor experience to carers which brought little benefit to those receiving said care.

After 10 years of carefully developing our products, we have transformed this burden into a rich pool of data that is now not only easily reported, but equally driving care decisions that are truly person-centred and significantly reduce operational costs, to the point where using Nourish in your care provision became a staple of quality and a differentiator in a highly competitive landscape.

Rapidly becoming the clear market leader in the UK and now supporting over 500.000 individuals across people supported and end users, our ambition has not slowed down, but our vision remains the same: in order to provide better care for all, we must first reach wider care pathways, adjacent solutions, and leverage powerful tools in Business Intelligence, Artificial Intelligence, Machine Learning, and beyond, in a responsible, sustainable, and meaningful way.

Are you a Sales Professional who is looking to apply your skillset to an Industry where you can have a positive impact on millions of lives, whilst feeling supported yet challenged by likeminded individuals, in a culture or continuous growth, respect and high standards. Does this resonate? Keep reading…

• Rare opportunity to work in 40% YoY growth SaaS, yet purpose driven and delivering Tech for Good
• Lot of room for growth with adjacent and international markets and heavy investment in new Product portfolio that responds to market immediate pains
• Heavily supported role internally:

• Product Consultancy role to support with technical demos, product gaps, and product/sector knowledge
• Market-Leading Partnership Programme for coordinated approach through third party suppliers
• RevOps function with industry leading Tech Stack (AI meeting recording, coaching, forecasting, CPQ, CRM, amongst others)
• Professional Services function for customer Project Management and Implementation
• Product Marketing support for content creation, social media presence, case studies, persona-based one-pagers

• Culture of learning, growth, and meritocracy: enrolment in Sandler Essentials™ followed by Mastery™ programmes, regular internal enablement (sales, product, and industry), weekly peer to peer deal reviews. Strong support in career progression including tangible career plan paired with personal development plans.
• High performance SaaS sales team: accountable, data-driven, professional, and representative of the company values with a true consultative approach

• Work to individual and team quarterly targets
• Strong data-driven approach – Manage and maintain accurate opportunity tracking data and forecasting on a weekly basis
• Actively engage and generate leads from allocated Portfolio
• Be an ambassador for Nourish in person and online, by maintaining Multi-Product, Partners and Sector expertise and acting as a credible advisor to care providers
• Meet with prospects (travelling expected), demonstrate our platforms and present our solutions to people at all levels of seniority in the care sector.
• Multi-threading approach, engaging with multiple stakeholders on every opportunity
• Attend networking and sector specific events.
• Ensure customer loyalty by maintaining long term relationships.
• Cross functional working – closely working with product consultancy, implementation, partnerships and finance teams, to ensure we deliver a high-quality experience for customers

• Demonstrate consistent and strong sales track record and familiarity with using sales methodologies such as MEDDIC, SPIN, BANT
• Experience in care is beneficial, but your passion for making a difference is essential. Whether you’ve worked in social care or have a personal connection to our mission, we value those who genuinely connect with the Nourish vision
• Managed portfolio of accounts including Product Mapping
• Results driven, ambitious, and remarkably confident
• Strong numeracy skills (understanding of sales velocity, weighted pipeline projections, forecasting)
• Excellent written/verbal communication skills
• Willingness to learn, methodical, organised and sharp attention to detail
• Full UK Driver’s license
• Track record and demonstrable consistent and strong sales results in comparable industry(ies)
• Advanced experience with CRM and MS Office suite

• 25 days basic annual leave, plus Bank Holidays
• In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays.
• Extra paid day off for your birthday
• Paid days off for volunteering opportunities
• Private Medical Insurance
• Pension
• Referral Bonus
• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP
• Counselling and support
• Variable impact workouts.
• Wellbeing videos including prompts for healthy behaviours
• Wellbeing, care and compassion leave policies
• Cycle to Work Scheme
• Career Development opportunities and regular reviews
• Recognition and Rewards
• Social Events throughout the year

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work