Customer Success Manager (12 month FTC)

LinkedIn; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional networking platform is seeking a Customer Success Manager to enhance customer engagement and retention. This hybrid role involves strategic advising, partnership on customer success initiatives, and leveraging AI tools to optimize hiring workflows. Ideal candidates will have over 2 years of experience in Customer Success or related roles, strong interpersonal skills, and the ability to analyze client data. The role emphasizes building relationships and delivering measurable outcomes in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Success, Consulting, Product Training or Change Management.
• Proficient in analyzing data and trends for customer value.

Responsibilities

• Drive customer success and retention through collaboration.
• Build trusted relationships with stakeholders to align on objectives.
• Analyze metrics to optimize engagement and adoption.

Skills

Customer Success

Data Analysis

Interpersonal skills

Stakeholder Engagement

Education

Bachelor’s degree or equivalent practical experience

Job description

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun — where everyone can succeed.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Success Manager (CSM) is a strategic advisor and AI‑savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data‑driven insights, and enablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities Include:

Drive Customer Success & Retention

Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.

Act as a Strategic Advisor

Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.

Deliver Insights & Best Practices

Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.

Champion AI‑Powered Enablement

Leverage tools like Hiring Assistant and Co‑Pilot, guide customers through AI‑assisted search and messaging, and advise on how AI can optimize hiring workflows.

Monitor & Optimize Engagement

Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.

Collaborate Cross‑Functionally

Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.

Drive Measurable Outcomes

Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.

Qualifications

Basic Qualifications:

• 2+ years of experience in any of the following: Customer Success, Consulting, Product Training and Enablement, or Change Management
• Travel: Up to 15% travel may be required when travel guidelines safely allow for in‑person visits, depending on location and territory

Preferred Qualifications:

• Recruiting or other applicable talent experience
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor’s degree or equivalent practical experience

Suggested Skills

• Attention to detail
• Stakeholder Engagement
• Data Analysis

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.