Customer Care Advisor jobs in Großbritannien

IMServ is one of the UK s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of data collection, metering and customer services in line with commercial contracts, fostering long-term relationships to secure contract renewals and identifying new opportunities for growth by addressing their business challenges and aligning to IMServ s metering and software solutions and wider product offering

• Responsible for the commercial management of a group of SME and Micro clients
• Act as primary point of contact, build and maintain strong, long-lasting customer relationships with nominated End Users and Third Party Intermediary accounts
• Successfully develop business by generating leads and managing existing leads.
• Execute a sales plan for meeting quarterly, and yearly revenue and growth targets.
• Write and review client quotes and proposals including timely follow-ups and clear communication throughout the process by documenting everything in our corporate CRM
• Identify opportunities for upselling and cross-selling within nominated existing and new accounts.
• Negotiate contract renewals and extensions to maximize revenue.
• Understand how IMServ can support client strategies through existing or new products and services
• Prepare and present regular sales reports, forecasts, and pipeline updates to the Head of Sales and/or Sales Director
• Financial management and reporting of nominated client portfolio.

Skills

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.

Experience

• Demonstrable experience of success in a Sales Executive role, preferably within the energy sector or a related industry.
• Experience with CRM software and account management tools.
• Experience of creating and working with KPI s and data to aid good decision making
• Experience of working within a SaaS organisation ( )
• Experience in a Private Equity owned business environment ( )

All points marked with ( ) are desirable and are not essential to the position.

• 28 days annual leave plus Bank Holidays
• Annual leave Buy & Sell scheme
• Enhanced Salary Sacrifice Pension Contributions
• Life Assurance up to 6 X Base Salary
• Simply health Healthcare plan (Upgrades available)
• Retailer Discounts Platform
• Employee Assistance Program
• Wellbeing Centre
• Car Salary Sacrifice Scheme

( Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMServ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)