Customer Care Advisor jobs in United Kingdom

Location: Hybrid/Cannock

Salary: Competitive

Contract Type: Full Time, Permanent

What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You

Phoenix Health and Safety, part of Wilmington plc are looking for a motivated, client-focused Key Account Manager who thrives on building strong relationships and delivering results.

You will be pivotal in ensuring our largest customers are satisfied while growing our business. If you have a consultative sales approach, excellent communication skills, and a drive to achieve ambitious targets, you ll be a perfect fit for this role.

Please note:To complete your application, you will be redirected to Wilmington Plc s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply !

The Key Account Manager plays a critical role within the sales team, ensuring that our largest customers in a defined region are satisfied while maintaining 100% retention.

You will identify opportunities to upsell to existing clients, find new prospects, and grow their account portfolio.

The KAM is responsible for building and managing a strong pipeline, meeting KPIs, and representing Phoenix to the highest standards, while working closely with SDRs to drive new business and achieve 30% monthly territory growth.

• Conduct structured introductory meetings with prospective clients passed from the SDR.
• Use consultative questioning to understand compliance needs, pain points, and business goals.
• Qualify opportunities further and present the Phoenix value proposition in a compelling, relevant way.

• Collaborate with wider teams within Phoenix to develop tailored proposals, pricing, and solutions.
• Deliver and co-deliver client presentations and key pitch meetings, particularly for mid-to-large opportunities.
• Ensure all documentation reflects a clear understanding of client challenges, timelines, and success criteria.

• Contribute to the preparation of key projet bids and tenders, ensuring commercial and operational alignment.
• Act as a liaison between sales, delivery, and leadership to ensure accurate scopes and deliverables.
• Support pre-contract onboarding to ensure smooth transition to account delivery teams.

• Maintain all meeting notes, proposal stages, and deal statuses in HubSpot.
• Track conversion metrics and maintain accurate pipeline visibility.
• Provide feedback to marketing and outbound teams based on prospect conversations and objections.

You will have the opportunity to build and nurture long-term relationships with key clients, directly contributing to the company s growth and success.

The role offers autonomy, career development, and the chance to make a tangible impact on Phoenix Health & Safety s success.

Managing a high-value client portfolio while meeting aggressive growth targets can be demanding.

The Key Account Manager must balance client satisfaction with business development, ensuring both retention and expansion are consistently achieved.

To be successful in this role, you must have / be:

• Experience in client-facing consultative sales or relationship management.
• Proven ability to present solutions, write proposals, and close deals.
• Strong collaboration and communication skills, able to bridge multiple internal teams.
• Experience with CRM systems (preferably HubSpot) and pipeline management.
• Familiarity with tender/bid processes and B2B service sales is a plus.

We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on APPLY today!