Account Manager

TOPdesk; Greater London; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A leading software company in Greater London is seeking an Account Manager focused on customer success and growth. The role involves being the key contact for clients, driving revenue through upselling and renewals, and collaborating with various teams to enhance customer satisfaction. Ideal candidates will have 2-6 years in account management, strong negotiation skills, and the ability to work both collaboratively and autonomously. This is an exciting opportunity to join a diverse and dynamic workplace that values employee wellbeing and career development.

Benefits

Base salary of £40k-44k

Total OTE of £63k-70k

Individual training budget

26 days of holiday plus public holidays

Generous pension plan

Private healthcare

Cycle-to-work scheme

Tech scheme

Perkbox membership

Qualifications

• Experience demoing a SaaS tool.
• Commercially aware and revenue-driven.
• Attention to detail in documentation.

Responsibilities

• Key contact throughout the customer lifecycle.
• Drive revenue through renewals and upsells.
• Identify growth opportunities for accounts.
• Conduct regular customer calls and service reviews.
• Collaborate with Marketing/Events on customer-facing events.

Skills

2-6 years experience in Account Management

Strong relationship-building skills

Excellent communication & customer service skills

Ability to work collaboratively

Strong negotiation skills

Well-organised CRM skills

Job description

Company Description

At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 800 colleagues in 8 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills in a flexible working environment? A TOPdesk career is the answer.

Job Description

We are looking for an Account Manager to join our UK team. The Account Manager (AM) is mainly focused on the success, retention, and growth of our existing customer base. The successful candidate will work closely with the BDRs, BDMs, other AMs, Consultancy, Marketing, Support, and Finance teams to ensure the prioritization of revenue growth and customer satisfaction. The AM will work to ensure that the customer is getting the most out of TOPdesk as a product, as well as of the services we provide.

What are you going to do?

The Account Manager will perform all duties related to the ongoing strengthening of vendor/client relations.

Responsibilities

• Acting as the key contact throughout the customer lifecycle including being a contact during onboarding.
• Working to KPIs including renewals, upsell vs downsell, and churn to drive revenue in TDUK.
• Proactively identify growth opportunities for your accounts.
• Regular customer calls, service reviews, and post-implementation queries.
• Collaboration with Marketing/Events to help organise customer-facing events, work on case studies, boost industry-recognised reviews, and facilitate dialogue between relevant thought leaders at trade events.
• Assisting in the completion of Information Security Questionnaires and leading on customer tenders.
• Facilitating larger customer consultancy projects.

Qualifications

• 2-6 years experience in Account Management
• Comfortable demoing a SaaS tool
• Commercially aware, revenue-driven, and able to work to targets
• Strong relationship-building skills, with excellent communication & customer service skills
• Ability to work collaboratively (locally and internationally) but also able to work autonomously managing your own book of business
• Strong negotiation skills
• An adaptable, quick learner, with an ability to identify areas of improvement
• Good levels of initiative -- will explore potential customer developments (ex: online training webinars)
• Well‑organised CRM skills
• Attention to detail in terms of how related documentation is stored & communicated

What we offer

• Base salary of £40k-44k base in London with total OTE of £63k-70k
• An individual training budget equivalent to be used on a variety of training opportunities
• 26 days of holiday per year, plus public holidays and your birthday off
• Consistent career development and support from UK Sales Director
• Workplace flexibility: a hybrid of home/office working
• Client exposure within the first 1‑2 weeks of starting
• An exciting, supportive, international, and multicultural environment that prioritises employee wellbeing and a healthy work‑life balance.
• Great company benefits including team outings and rewards, a generous pension plan, private healthcare, cycle‑to‑work scheme, tech scheme, Perkbox membership and more!

Please Note

The successful candidate must, by the start of the employment, have permission to work in the UK.

At TOPdesk, we're passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, identities, religions, disabilities, and with a culturally or linguistically diverse background.

Research shows that women and people from disadvantaged backgrounds are much less likely to apply for a role if they don't meet 100% of the criteria. If you feel like you meet most but not all the criteria, and genuinely have a strong passion for & desire to learn, then we'd be happy to help you acquire those skills at TOPdesk and we encourage you to apply.

Please give us some background in your cover letter so we know how to consider your application. We embrace flexibility to allow our people to manage the changing demands of work, personal, and family life.