Hybrid Account Manager - Grow Revenue & Customer Success

TOPdesk; Greater London; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A leading software company in Greater London is seeking an Account Manager focused on customer success and growth. The role involves being the key contact for clients, driving revenue through upselling and renewals, and collaborating with various teams to enhance customer satisfaction. Ideal candidates will have 2-6 years in account management, strong negotiation skills, and the ability to work both collaboratively and autonomously. This is an exciting opportunity to join a diverse and dynamic workplace that values employee wellbeing and career development.

Benefits

Base salary of £40k-44k

Total OTE of £63k-70k

Individual training budget

26 days of holiday plus public holidays

Generous pension plan

Private healthcare

Cycle-to-work scheme

Tech scheme

Perkbox membership

Qualifications

• Experience demoing a SaaS tool.
• Commercially aware and revenue-driven.
• Attention to detail in documentation.

Responsibilities

• Key contact throughout the customer lifecycle.
• Drive revenue through renewals and upsells.
• Identify growth opportunities for accounts.
• Conduct regular customer calls and service reviews.
• Collaborate with Marketing/Events on customer-facing events.

Skills

2-6 years experience in Account Management

Strong relationship-building skills

Excellent communication & customer service skills

Ability to work collaboratively

Strong negotiation skills

Well-organised CRM skills

Job description

A leading software company in Greater London is seeking an Account Manager focused on customer success and growth. The role involves being the key contact for clients, driving revenue through upselling and renewals, and collaborating with various teams to enhance customer satisfaction. Ideal candidates will have 2-6 years in account management, strong negotiation skills, and the ability to work both collaboratively and autonomously. This is an exciting opportunity to join a diverse and dynamic workplace that values employee wellbeing and career development.