Customer Care Advisor jobs in United States

Global Client Account Manager

Permanent | Full Time

Hours: Monday to Friday, 35 hours per week

Location: Farringdon, London EC1R 3AU (Hybrid)

We’re hiring a Global Client Account Manager to join our Smollan Enterprise Account Team. You will be instrumental in supporting Smollan continue to drive a collegiate global partnership of client excellence. A highly visible role; you’ll work alongside our senior executive, supporting strategic client relationships of Tier 1 accounts, driving commercial activity, and shaping global account success.

What You’ll Do;

• Support the development and execution of strategic account plans for our Tier 1 key enterprise clients
• Build polished, insightful decks and presentations for QBR's that land with impact and earn trust
• Collaborate across commercial, client facing and operational teams to align on client priorities
• Track client performance, satisfaction and proactively identify opportunities and risks
• Contribute to RFPs, commercial negotiations, and renewal processes
• Stay on top of industry trends, competitor moves, and client business changes
• Utilise multi-source data, teasing out insights, and translating them into compelling narratives, generating useable insights to drive client success
• Work with internal and external stakeholders to ensure client success

Skills & Experience You’ll Bring

• Experience in a an operational or client-facing environment within Field Marketing or FMCG
• Exposure to multi-national global clients with a keen interest in building networks
• Clear communication – written, verbal, internal and client-facing
• Organised– able to manage multiple moving parts, deadlines, and people without dropping balls. This is critical. Project management in Agile is our ideal as we work in an a true Agile model for customer and business success
• Commercial mindset and an eye for detail
• PowerPoint/Slides is key for us. You know how to structure the narrative, story-tell and design presentation slides (think structure and impact)
• Tech Savvy: AI tool experience, CRM platforms. Solid grasp of Excel/Google Sheets (pivots, formulas, data tidy-up)

What’s In It For You

• Access to C-suite discussions and enterprise strategy and global stakeholders
• Structured learning, mentorship, and a pathway to senior account management roles
• Work in a collaborative, international environment that values ideas and initiative
• Competitive salary, performance bonus
• 24 days annual leave (increasing to 29 days a year) + bank holidays
• Exciting perks: Pension (4%), Life Insurance, Electric Vehicle Scheme, Medicash, Gymflex,Perkbox, and Taste Card
• A supportive, inclusive environment with opportunities to grow and innovate

You are ready to showcase your client success at a global level with a business that will take you further. If this sounds like your next career chapter - we’d love to hear from you.

Eligibility:Only candidates eligible to work in the UK without visa sponsorship should apply.

Advantage Smollan is a global provider of outsourced sales and marketing solutions for the world’s most successful brand owners and retailers. Leveraging its global structure, the company consistently creates and delivers industry-leading commerce solutions, enabling its customers to sell and market more effectively.

Founded in 2015, Advantage Smollan is the result of a strategic international partnership between Advantage Solutions (based in the US and listed on Nasdaq) and Global Smollan Holdings (based in South Africa). It comprises a closely integrated network of market-leading portfolio companies based predominantly in the UK and Europe.

The staff at Advantage Smollan contribute to and benefit from a highly collegiate, supportive and diverse culture. The company places people at the centre of everything it does, creating an extraordinary experience for its staff, customers and other business partners.

For more information on Advantage Smollan, please visitwww.advantagesmollan.com. For more information on Advantage Solutions and Smollan, please visitwww.advantagesolutions.netandwww.smollan.com, respectively.

We are committed to ensuring we have an open, safe and accepting workplace that enables all our colleagues to be themselves and thrive at work.Whilst we wouldn’t claim to be perfect, we are constantly improving how we support and promote diversity within our business and our communities.So If you want to join a company that will accept you for being you, then look no further and apply today.

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