Liz Earle - Customer Advisor

Boots Opticians; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading beauty retailer in Edinburgh is seeking a dedicated Customer Advisor to provide personalized skincare consultations and build lasting relationships with customers. The role involves meeting sales targets, completing a development program, and showcasing a range of beauty products. Candidates should have a desire to learn about skincare trends and enjoy working as part of a team. Benefits include a generous employee discount, a team bonus scheme, and opportunities for professional certification.

Benefits

Employee discount up to 75%

Store discounts (e.g., Boots, John Lewis)

Quarterly Goody Box

Discretionary team bonus

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Welcome each customer and treat everyone with empathy.
• Enjoy meeting sales targets and contribute to team performance.
• Knowledge of the latest skincare trends.
• Comfortable working independently and in a team.
• Desire to represent the Liz Earle brand.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and inform customers about promotions.
• Complete the 12-month Skin School development program.
• Ensure counter presentation of Liz Earle products.

Skills

Empathy and understanding towards customers

Sales target achievement

Desire to learn about skincare trends

Ability to work independently

Teamwork

Job description

Job Title: Liz Earle Customer Advisor

The hourly rate for this role is £12.98 – £13.81 depending on location.

About the role

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe – We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers.

Key responsibilities

• Build great relationships with customers and colleagues
• Provide personalised consultations and skin services
• Meet sales targets and inform customers about Liz Earle offers and in‑store promotions
• Complete the award‑winning 12‑month Skin School development programme
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What you’ll need to have

• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and play your part to deliver great team performance
• Love to learn and keep up to date with the latest skincare trends
• Be comfortable working both independently and within a team
• Desire to be a proud brand ambassador for Liz Earle and help customers find the best products for their needs

It would be great if you also have

• Previous experience working with customers
• Experience using skincare products on customers

Our benefits

• Liz Earle employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

Who we are

Five iconic brands make up No7 Beauty Company – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

What to expect next

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in‑store interview within the next 14 days. We are always open to discussing flexible working options, including job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you be at your best.