Service Consultant: Customer Care & Workshop Liaison

Sytner Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group located in Greater London seeks a motivated Service Consultant to join their team. Your role will focus on providing exceptional customer care, acting as a vital link between customers and the workshop. You will inform customers about vehicle servicing, manage queries, and ensure timely service. Candidates should have Service Advisor experience within the automotive industry, strong organisational skills, and be eager to learn. This position offers a variety of flexible working patterns and benefits including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Must have Service Advisor experience within the automotive industry.
• Willingness to learn and progress in a customer-focused environment.
• Strong organisational and administrative skills.

Responsibilities

• Provide outstanding customer care and link customers to the workshop.
• Inform and consult on vehicle servicing and keep customers updated.
• Provide advice on products and services.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive group located in Greater London seeks a motivated Service Consultant to join their team. Your role will focus on providing exceptional customer care, acting as a vital link between customers and the workshop. You will inform customers about vehicle servicing, manage queries, and ensure timely service. Candidates should have Service Advisor experience within the automotive industry, strong organisational skills, and be eager to learn. This position offers a variety of flexible working patterns and benefits including enhanced holiday entitlement and career development opportunities.