Rental Customer Advisor

Arnold Clark.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known car rental service in Manchester is seeking an organised and enthusiastic Rental Customer Advisor for their Airport branch. This full-time position requires excellent communication and organisational skills to ensure high customer service standards. Responsibilities include delivering exceptional customer care, managing queries, and running daily reports. The role offers generous employee benefits, including leave and healthcare, and the opportunity for professional development.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Flexible, organised, and committed to high customer service standards.
• Ability to handle customer complaints and queries effectively.
• Experience in a customer-facing role is a plus.

Responsibilities

• Deliver excellent customer care, both face to face and over the phone.
• Ensure all tasks are completed effectively and efficiently.
• Control expenditure and run daily reports.

Skills

Organisational skills

Communication skills

Customer service

Job description

We're looking for an organised and enthusiastic Rental Customer Advisor for our Manchester Airport Car & Van Rental branch.

We offer

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: Tuesday - Saturday 8am - 5pm

About the role

As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they're acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed