Italian Speaking Customer Service Specialist

Euro London Appointments; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an Italian Speaking Customer Service Specialist for its Nottingham office. The role involves providing exceptional support to business customers, managing orders, and coordinating deliveries. Candidates should be fluent in Italian and English, possess strong organizational skills, and be comfortable in a fast-paced environment. This position offers a hybrid working model, competitive salary, and career development opportunities in a supportive team culture.

Benefits

Competitive salary

Hybrid working model

Supportive team culture

Career development opportunities

Staff discounts and access to company benefits

Responsibilities

• Manage and process customer orders accurately and efficiently.
• Coordinate deliveries and returns, ensuring issues are resolved promptly.
• Communicate clearly with internal departments to ensure customer expectations are met.
• Build strong relationships with business clients.
• Handle and resolve customer queries.
• Prepare reports, update records, and assist with customer-related data requests.
• Identify opportunities to improve service levels.

Skills

Fluent in Italian and English (both written and spoken)

Previous experience in customer service, sales support, or order management

Excellent communication and organisational skills

Strong attention to detail

Ability to multitask in a fast-paced environment

Proficient with Microsoft Office, especially Excel

Team player who enjoys collaborating

Job description

Italian Speaking Customer Service Specialist

Location Nottingham, Nottinghamshire, United Kingdom Salary £24k per year Job type Permanent Vacancy Fluent Language Italian Category Customer Support, Customer Service Job Reference TCITALCS Posted on 17 Dec 2025

Italian Speaking Customer Service Advisor

Location:Nottingham (Hybrid – 2 days in the office, 3 days working from home)

Salary:£24,000 per annum

Contract:Full-time, Permanent

Hours:Monday to Friday, 8am–4pm or 9am–5pm

We’re looking for aItalian Speaking Customer Service Advisorto join a collaborative and fast-moving international team based in Nottingham. You’ll support a range of business customers, ensuring excellent service delivery across order management, logistics coordination, and after-sales care.

This is a fantastic opportunity for someone fluent inItalian and Englishwho enjoys problem-solving, communicating with people from different backgrounds, and working in a team that values professionalism and positivity.

Key Responsibilities

• Manage and process customer orders accurately and efficiently.
• Coordinate deliveries and returns, ensuring issues are resolved promptly.
• Communicate clearly with internal departments (credit control, planning, logistics, and sales) to ensure customer expectations are met.
• Build strong relationships with business clients, keeping them informed on product updates, availability, and promotions.
• Handle and resolve customer queries, ensuring the best possible outcome for both the client and the business.
• Prepare reports, update records, and assist with any customer-related data requests.
• Identify opportunities to improve service levels and operational processes.

Skills and Experience

• Fluent in Italian and English(both written and spoken).
• Previous experience incustomer service, sales support, or order managementpreferred.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office, especially Excel.
• A team player who enjoys collaborating and finding practical solutions.

What’s on Offer

• Competitive salary of£24,000 per annum.
• Hybrid working model (2 days in the Nottingham office, 3 from home).
• Supportive and diverse team culture.
• Career development opportunities in a growing international organisation.
• Staff discounts and access to company benefits.

If you’re fluent inItalian and Englishand want to join a friendly, fast-paced environment where you can make a real impact on customer satisfaction, we’d love to hear from you.