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Microsoft Dynamics 365 CRM Functional Consultant
Job summary
A leading technology consulting firm in London is seeking a Microsoft Dynamics 365 CRM Functional Consultant to implement solutions for public sector clients. The candidate will lead Agile projects, assess business requirements, and collaborate with stakeholders to ensure successful implementation. Strong expertise in Dynamics 365 CE is essential, along with a collaborative mindset and excellent communication skills. This hybrid role involves regular client meetings and promotes a diverse work environment.
Benefits
Qualifications
- Experience in Dynamics 365 CE capabilities (Customer Service, Sales) and Power Platform.
- Experience managing agile delivery teams.
- Ability to write clear, testable user stories using Gherkin acceptance criteria.
Responsibilities
- Leading business discussions with customers for project discovery and business process mapping.
- Managing Dynamics 365 projects in a capacity of product owner or business analyst.
- Collaborating with business stakeholders for data integration and data migration.
Skills
Tools
Hybrid role with weekly visits to client sites in London. Expected to travel around twice or three times per week.
Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.
The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.
Why should you work at Microsoft Business Group?
Multi Award Winning Business
Official and Award-Winning Microsoft Partner
Award Winning Databricks Partner
Official GitHub Partner
Cloud Native Organisation
Growing International and Diverse teams
Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
Private Medical Insurance
Employee Assistance Program
Income Protection Cover
Death in Service Cover
Group Personal Pension Plan with enhanced employee contributions
Flexible Working and Working from Home
We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds
You will be working on Dynamics 365 CRM solution implementations for Cognizant’s public sector customers. The candidate will be working in a capacity of Functional Consultant within a project team.
Experience, understanding and knowledge required:
Experience of Dynamics 365 CE capabilities (Customer Service, Sales) and Power Platform
Experience in leading business discussions with customers for project discovery and business process mapping
Experience in leading discussions around business requirements, product backlog refinement and user expectation management in Agile projects
Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories
Ability to write clear, testable user stories using Gherkin acceptance criteria
Experience managing agile delivery teams and team of business analysts
Understanding of Design & Configuration Experience in Dynamics 365
In-depth knowledge of the Microsoft Dynamics CRM platform
Experience in doing fitment analysis of customer requirements
Knowledge in Performance tuning possibilities in Dynamics 365 implementations
Experience in collaborating with business stakeholders for data integration and data migration activities which can guide a team of developers
Experience in managing Dynamics 365 projects in the capacity of product owner or business analyst
Capability to estimate Dynamics CRM project requirements
Knowledge in multiple components of responding to RFPs/RFIs
Capable of leading RFP responses for green field/Enhancement/Support D365 engagements
Microsoft Azure knowledge
Understanding of DevOps project implementation
Dynamics 365 CE capabilities and extensibilities.
Leading business discussions with customers for project discovery and business process mapping.
Leading discussions around business requirements, product backlog refinement and
user expectation management in Agile projects.
Working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories.
Write clear, testable user stories using Gherkin acceptance criteria.
Managing agile delivery teams and team of business analyst.
Design & configuration in Dynamics 365.
Fitment analysis of customer requirements.
Performance tuning possibilities in Dynamics 365 implementations.
Collaborating with business stakeholders for data integration and data migration
activities which can guide a team of developers.
Managing Dynamics 365 projects in a capacity of product owner or business analyst.
Estimate Dynamics CRM project requirements.
Leading RFP responses for green field/Enhancement/Support D365 engagements.
Dynamics 365 CE
Functional Consulting
Bid Management
Team Management
Agile
Product Management
Azure DevOps
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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