Helpdesk Administrator

Time Recruitment Solutions Ltd; Bury St Edmunds; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is looking for a proactive Helpdesk Administrator to join a thriving business in Bury St Edmunds. This role involves coordinating maintenance schedules, managing helpdesk requests, and maintaining CRM accuracy. The ideal candidate will exhibit strong organisational skills and enjoy a fast-paced environment. The position offers a salary of up to £28,000 per annum and opportunities for career development within an expanding organization.

Benefits

Salary up to £28,000 per annum

Long-term career development

Collaborative team environment

Qualifications

• Strong organisational and communication skills are essential.
• Ability to multitask and work under pressure.
• Proactive and detail-focused approach is necessary.

Responsibilities

• Coordinating reactive and planned maintenance schedules.
• Managing and prioritising incoming helpdesk requests.
• Maintaining accurate CRM records.

Skills

Organisational skills

Communication skills

Multitasking

Attention to detail

CRM systems experience

Microsoft Office proficiency

Job description

Time Recruitment is proud to be partnering with an exclusive and rapidly growing client in Bolton to recruit a proactive and organised Helpdesk Administrator. This is a fantastic opportunity to join a thriving business where your contribution will directly support smooth operational delivery and exceptional client service.

The Role

As a Helpdesk Administrator, you will be at the centre of day‑to‑day operations, coordinating both reactive and planned maintenance activities across electrical and commercial fit‑out services. You'll manage incoming enquiries, update the CRM system with accuracy, and act as a key point of contact for clients and internal teams.

If you enjoy a fast‑paced environment, take pride in staying organised, and thrive on keeping things running efficiently, this role will suit you perfectly.

Key Responsibilities

• Coordinating reactive and planned maintenance schedules
• Managing and prioritising incoming helpdesk requests
• Maintaining accurate CRM records, including project updates and client communication
• Acting as the main point of contact for clients, providing updates and resolving queries
• Liaising with internal departments to support seamless project delivery
• Completing general administrative duties to support the wider team

What We're Looking For

• Strong organisational and communication skills
• Ability to multitask and work under pressure
• A proactive, detail‑focused approach
• Previous experience in a helpdesk, scheduling, or administrative role (advantageous)
• Confidence using CRM systems and Microsoft Office

What's on Offer

• Salary up to £28,000 per annum
• Opportunity to join a supportive and expanding organisation
• Long‑term career development and training
• A collaborative team environment where your input is valued