CRM Manager: Dynamics 365 Implementation Lead

NHS; Luton; On-site; GBP 44,000; Full time

Job summary

A healthcare charity in England is seeking a CRM Manager to lead the implementation of Microsoft Dynamics. You will ensure the CRM supports fundraising and operational goals, improve workflows, and oversee data governance. With a competitive salary and benefits like healthcare and career development opportunities, this is a chance to make a meaningful impact. Proven experience managing CRM systems in a charity context is essential.

Benefits

Competitive salary

Generous annual leave

Healthcare scheme

Free car parking

Cycle to work scheme

Qualifications

• Proven experience managing CRM in a charity or similar environment.
• Experience in managing MS Dynamics 365.
• Strong understanding of data governance & GDPR.

Responsibilities

• Complete the implementation of Microsoft Dynamics CRM.
• Ensure configuration, workflows, and integrations with other business systems.
• Develop the CRM data governance framework & ensure compliance with GDPR.

Skills

Management of CRM in charity

Data analysis

Communication skills

Organisational skills

Problem-solving

Education

Degree level education or equivalent experience

Tools

Microsoft Dynamics 365

Power BI

Job description

A healthcare charity in England is seeking a CRM Manager to lead the implementation of Microsoft Dynamics. You will ensure the CRM supports fundraising and operational goals, improve workflows, and oversee data governance. With a competitive salary and benefits like healthcare and career development opportunities, this is a chance to make a meaningful impact. Proven experience managing CRM systems in a charity context is essential.